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Why does Thunderbird not recognise my new Google password?

  • 6 uphendule
  • 4 zinale nkinga
  • 68 views
  • Igcine ukuphendulwa ngu petomane33

petomane33
petomane33
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I've recently changed my google access to two-step verification and now Thunderbird will not send gmails. Every time I try and download emails I have to log into google and go through the two-step process. Every time I try to send an email Thunderbird asks me for my smtp password, which is clearly shown in my Outgoing settings, and refuses to accept it. I have uninstalled and installed Thunderbird, changed my google password. I use Norton, and have turned it off, rebooted, and still cannot use Thunderbird, so it can't be a firewall issue. Can find no help for this particular problem.

I've recently changed my google access to two-step verification and now Thunderbird will not send gmails. Every time I try and download emails I have to log into google and go through the two-step process. Every time I try to send an email Thunderbird asks me for my smtp password, which is clearly shown in my Outgoing settings, and refuses to accept it. I have uninstalled and installed Thunderbird, changed my google password. I use Norton, and have turned it off, rebooted, and still cannot use Thunderbird, so it can't be a firewall issue. Can find no help for this particular problem.

Isisombululo esikhethiwe

Gmail users should read gmail instructions. Glad you got it working.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

user01229325
user01229325
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Did you generate an application specific password at gmail? If not you need to. Then use that app specific password instead of your normal password when Thunderbird requests a gmail password. https://support.google.com/accounts/answer/185833?hl=en

FYI: Thunderbird does not accept or reject passwords. It provides the password you gave it when the providers server asks for one. You need you need to provide Thunderbird with the password the provider is looking for.

Okulungisiwe ngu user01229325

petomane33
petomane33 Umnikazi wombuzo
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Is the gmail password different to the google one? I have given Thunderbird the new password for google. How do I find out what password gmail is asking for? I will try this app specific password.

user01229325
user01229325
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The link I supplied are the gmail instructions. If you need help with them contact gmail.

petomane33
petomane33 Umnikazi wombuzo
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That seems to have worked so far - many thanks for your excellent advice. This should be on the main Support page because I'm sure I'm not the only one with this problem

user01229325
user01229325
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Isisombululo Esikhethiwe

Gmail users should read gmail instructions. Glad you got it working.

petomane33
petomane33 Umnikazi wombuzo
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Now I have another problem. Every time I start Thunderbird and try to send a message it asks me for my password. So I use the same app specific password each time which I kept. Is there a box somewhere I haven't ticked?