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I can't sign in and didn't get an email to reset password any of 3 times I tried using desktop with win 10

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I received a message that Firefox could not update in my pc but I could do it manually. When I tried, a message said password was incorrect. When i indicated I wanted to reset the password a message indicated e mail would be sent. It did not arrive either of 3 times I tried it. I was using the account I set up for support.

I have a different account I set up to sync Firefox to my tablet which uses my email account as a user name and a different password than I used for the support account. Perhaps this is the problem and maybe I should have tried signing in with that one?

I have sinmce installed Firefox 64 bit and uninstalled the32 bit program after the log in issue and have not tried to sign in since. I guess the main question is, should I continue with a support log in account and a separate one I used to sync to my tablet? If not, will one work for both and if so, which should I use? Any help will be appreciated. Thanks.

Isisombululo esikhethiwe

You shouldn't need a password to update Firefox.

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


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Isisombululo Esikhethiwe

You shouldn't need a password to update Firefox.

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


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Thanks for your quick response and very clear help which solved my problem.