Normally you should see a little panel similar to the attached. If you didn't see that, what button did you use to start the Refresh? If you lost bookmarks and passwords, that's not supposed to happen. What happened to you? ---- Also, your Firefox identified itself to the forum as version 37. An update is available: this article describes how to get Firefox 49.0.2 using the "About Firefox" dialog on the help menu: [[Update Firefox to the latest version]]. If something is holding you back from upgrading to Firefox 49, please let us know so we can suggest solutions or workarounds. Version 37 is not secure; Mozilla discloses [https://www.mozilla.org/security/known-vulnerabilities/firefox.html security flaws] after each new release. Sometimes Firefox reports the wrong version because that information was saved in a preferences file. If the "About Firefox" dialog (see first article link) shows Firefox 49.0.2, you may need to clear out that incorrect information. See: [[How to reset the default user agent on Firefox]].