Imap won't download mails and can't open existing
Hi,
I've got an issue with my mailbox, it's on imap and it don't download all mails (new mails) and i can't open existing ones. It's huge with more then 100 000 emails on it but only present year is in inbox, rest is archivized.
I've got other mailbox on same PC and it works just fine, also i can view my all emails via www without any problems, it only occurs on thunderbird.
I tried changing waiting time for server from 115 to 5000, deleted whole account and tried downloading it again, changed security from SSL to none... nothing worked.
Can anyone got solution? Thanks
All Replies (2)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
Please post back with this information and any other questions you might have.
Application Basics
Name: Thunderbird Version: 45.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160928132736 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Crash Reports
Extensions Lightning, 4.7.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} ESET Endpoint Security Extension, 5.0.2254.0, false, eplgTb@eset.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 942080 browser.cache.disk.smart_size.first_run: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.4.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.glcontext.appVersion: 45.4.0 gfx.crash-guard.glcontext.deviceID: 0x0a16 gfx.crash-guard.glcontext.driverVersion: 10.18.10.3431 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 0b15a885-5c7a-45c2-af4a-fb9dc700c58 network.cookie.prefsMigrated: true network.http.keep-alive.timeout: 5000 network.predictor.cleaned-up: true places.database.lastMaintenance: 1477549444 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3431 Driver Date: 2-20-2014 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.18468) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS Util 3.21.1 3.21.1
NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC
Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
Yes but nothing changes, same issue as before
Do you use anti-virus and firewall software? What is the version?
Yes, Eset endpoint antyvirus v5 and v6, tried turning it off but nothing changed
Who is the email provider?
Who is the internet provider?
Highnet
What is the exact error message?
There's no error message, emails just won't download or open
What steps did you take right before this happened?
Just what i mentioned above, server timeout from 115 to 10000, removing whole account and downloading it again, archivized mails from older years.
Emails just download in random fashion, sometimes it's all emails from few old days and sometimes it won't download for 2-3 days. After removing all mails from account and downloading it again it downloads to certain point and won't go further for few days.
Also when we access mails from www it's all fine, other account that's on same thunderbird is also fine.
One more thing, when i try to go File->Offline and thunderbird ask me do i want to download all mails before doing this and i click yes then poof magicly all emails are downloaded properly :)
Okulungisiwe