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Header overflow error

Kuphostiwe

When I try to load a webpage that is part of a secure message group, I am getting a "Header overflow" error and the message does not open. I can go to the main website fine and open all content except the message boards. I had been using FireFox on Win XP when the problem first started. Initially Win 10 on a different computer worked, but now I am getting the same error message. If I use IE the messages open fine.

When I try to load a webpage that is part of a secure message group, I am getting a "Header overflow" error and the message does not open. I can go to the main website fine and open all content except the message boards. I had been using FireFox on Win XP when the problem first started. Initially Win 10 on a different computer worked, but now I am getting the same error message. If I use IE the messages open fine.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 10.0.1
  • Intel AppUp Hyperlink Plugin
  • Shockwave Flash 23.0 r0

Isisebenziso

  • Firefox 49.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

Izandiso

  • Abduction! 3.5.0.1-signed.1-signed ({b0e1b4a6-2c6f-4e99-94f2-8e625d7ae255})
  • ADB Helper 0.8.7 (adbhelper@mozilla.org)
  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Awesome Screenshot - Capture, Annotate & More 3.0.14 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • BetterPrivacy 1.76 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Classic Theme Restorer 1.5.8.1 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Flash Video Downloader - YouTube HD Download [4K] 13.2.4 (artur.dubovoy@gmail.com)
  • Lightbeam 1.3.1 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Nimbus Screen Capture - editable screenshots. 9.1.1 (nimbusscreencaptureff@everhelper.me)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Pocket 3.0.6.1-signed (isreaditlater@ideashower.com)
  • QuickWiki 1.1.3.1-signed.1-signed ({EE223D7A-F30F-11DD-8F0A-D2AD55D89593})
  • Valence 0.3.5 (fxdevtools-adapters@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Akusebenzi)
  • Nuke Anything Enhanced 1.1.1-signed.1-signed ({1ced4832-f06e-413f-aa14-9eb63ad40ace}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 16d010cf
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 3600 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.633
  • driverDate: 12-21-2015
  • driverDate2:
  • driverVersion: 10.18.10.4358
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.10.4358); Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
FredMcD
  • Top 10 Contributor
4306 izisombululo 60441 izimpendulo
Kuphostiwe

Separate Issue; Your System Details shows;

Extensions

Pocket 1.0.4 (firefox@getpocket.com) Pocket 3.0.6.1-signed (isreaditlater@ideashower.com)
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.


Please provide a public link that we can check out.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Separate Issue; Your System Details shows; Extensions Pocket 1.0.4 (firefox@getpocket.com) Pocket 3.0.6.1-signed (isreaditlater@ideashower.com) <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. -------------------- Please provide a public link that we can check out. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

Running in Safe Mode does not correct the error.

I do not know how to provide a public link, but I will if you can provide details.

Running in Safe Mode does not correct the error. I do not know how to provide a public link, but I will if you can provide details.
FredMcD
  • Top 10 Contributor
4306 izisombululo 60441 izimpendulo
Kuphostiwe

What is the link you are using? Is a password required? Do Not give anyone your user/password.

What is the link you are using? Is a password required? '''Do Not''' give anyone your user/password.

Umnikazi wombuzo

Yes, It is a password protected site. I can access the main site, and all linked content on the site, except the community message boards. When I try to go to the message boards, I get the "Header overflow" error and the message does not open. Since IE 11 works fine, I wonder if is coding that is incompatible with FireFox? Is that a posibility?

Yes, It is a password protected site. I can access the main site, and all linked content on the site, except the community message boards. When I try to go to the message boards, I get the "Header overflow" error and the message does not open. Since IE 11 works fine, I wonder if is coding that is incompatible with FireFox? Is that a posibility?
FredMcD
  • Top 10 Contributor
4306 izisombululo 60441 izimpendulo
Kuphostiwe

Please provide a link to the site, and how to get to the message boards.

I've called for more help.

Please provide a link to the site, and how to get to the message boards. I've called for more help.