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Unable to delete few mails from inbox it's reappear again?

Kuphostiwe

Every day I received more than 300 mails in my inbox and most of the unnecessary mails I had to delete. But from last 3 months I am facing such critical issue with thunderbird.am unable to delete few mails from my inbox. If I trying to delete few mails it got deleted but few mails are not getting deleted, it's reappearing again into inbox. If I tried to delete all those mails 5-6 times then it get deleted. I have uninstall the Thunderbird and reconfigure it twice but same problem is appearing.

Pls suggest.

Every day I received more than 300 mails in my inbox and most of the unnecessary mails I had to delete. But from last 3 months I am facing such critical issue with thunderbird.am unable to delete few mails from my inbox. If I trying to delete few mails it got deleted but few mails are not getting deleted, it's reappearing again into inbox. If I tried to delete all those mails 5-6 times then it get deleted. I have uninstall the Thunderbird and reconfigure it twice but same problem is appearing. Pls suggest.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Linux; Android 4.4.4; 2014818 Build/KTU84P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.95 Mobile Safari/537.36

Eminye Imininingwane

Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

Just á simple check, on your pc: Is it an IMAP or POP account? Do you regularly empty your trash can? Do you regularly compact your inbox (and other folders)?

And on the server side: Does the reappearing mail stay in server-Inbox? There could be something stopping the mails to be fully downloaded to you so: Try deleting them on server. Try empty your trash can on server.

Just á simple check, on your pc: Is it an IMAP or POP account? Do you regularly empty your trash can? Do you regularly compact your inbox (and other folders)? And on the server side: Does the reappearing mail stay in server-Inbox? There could be something stopping the mails to be fully downloaded to you so: Try deleting them on server. Try empty your trash can on server.

Umnikazi wombuzo

It's a IMAP account. Every day I clean the trash and compact the Inbox folder. Also I empty my trash folder on the server. But the problem is still arising.

Please suggest.

It's a IMAP account. Every day I clean the trash and compact the Inbox folder. Also I empty my trash folder on the server. But the problem is still arising. Please suggest.
amanchesterman 189 izisombululo 994 izimpendulo
Kuphostiwe

Gnospen suggested you delete the emails on the server, not just empty your trash folder on the server. Did you do what he advised?

Gnospen suggested you delete the emails on the server, not just empty your trash folder on the server. Did you do what he advised?
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

Impendulo Ewusizo

IMAP is basically letting you view your servers folders.

Basically only the headers would be downloaded until you open a mail. But to speed up it could be pre-downloaded to cache.

If you have "keep messages for this account on this computer" checked, (Your Account Settings/ Synchronization &storage) a copy would be placed into your folder.

  • So clear resent history, under tools (ctrl + shift + del)

Your T-bird-folders should sync with server. When you delete a header in T-bird there should be a request to server to delete that mail.

If a download is stuck, "Finished" isn't set and the download will restart next time T-bird sync's with server.

  • go offline, delete those mails, empty trash and compact.
  • empty cache (clear resent history). Close T-bird.
  • use webmail to delete, empty trash and compact (?) on server,
  • restart T-bird

Do you have a lot of mails in inbox?

IMAP is basically letting you view your servers folders. Basically only the headers would be downloaded until you open a mail. But to speed up it could be pre-downloaded to cache. If you have "keep messages for this account on this computer" checked, (Your Account Settings/ Synchronization &storage) a copy would be placed into your folder. * So ''clear resent history'', under tools (ctrl + shift + del) Your T-bird-folders should sync with server. When you delete a header in T-bird there should be a request to server to delete that mail. If a download is stuck, "Finished" isn't set and the download will restart next time T-bird sync's with server. * go offline, delete those mails, empty trash and compact. * empty cache (clear resent history). Close T-bird. * use webmail to delete, empty trash and compact (?) on server, * restart T-bird Do you have a lot of mails in inbox?

Umnikazi wombuzo

Dear Friend,

I have done all the above mention procedure but still same problem is arising.

Please suggest.

Dear Friend, I have done all the above mention procedure but still same problem is arising. Please suggest.
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

Try right click on the INBOX and (under properties) repair.

If that doesnt work

open your profile, you can find it thru help/troubleshooting information and the show folder-button.

CLOSE T-BIRD

Under ImapMail/"your account" copy INBOX (without extension) somewhere safe. Delete both INBOX and INBOX.msf

In webmail be sure you have deleted the recurring emails.

restart T-Bird A new INBOX should appear and your mails should start downloading again. If not you can reinstall your saved copy. (.msf will be recreated)

Try right click on the INBOX and (under properties) repair. If that doesnt work open your profile, you can find it thru help/troubleshooting information and the show folder-button. CLOSE T-BIRD Under'' ImapMail/"your account"'' copy INBOX (without extension) somewhere safe. Delete both INBOX and INBOX.msf In webmail be sure you have deleted the recurring emails. restart T-Bird A new INBOX should appear and your mails should start downloading again. If not you can reinstall your saved copy. (.msf will be recreated)

Okulungisiwe ngu Gnospen

Umnikazi wombuzo

After doing above mention procedure problem is not resolved.

Please suggest.

After doing above mention procedure problem is not resolved. Please suggest.
Matt
  • Top 10 Contributor
  • Moderator
3277 izisombululo 22612 izimpendulo
Kuphostiwe

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
In order for us to better investigate this issue you need to add a little more non-personal information. Please add the troubleshooting information to your post To find the Troubleshooting information: * Open Help (or click on three-line-icon and select Help) * Choose Troubleshooting Information * Use the button Copy to clipboard to select all. Do not check box "Include account names"! * Paste this in your post.

Umnikazi wombuzo

Please check the Troubleshooting information details below.


 Application Basics
   Name: Thunderbird
   Version: 38.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20160211132445
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: smtp.bizmail.yahoo.com:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
 Crash Reports
 Extensions
   Lightning, 4.0.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.6.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 25e59222-d8a1-45f1-abba-38c06b0ea61
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1456468096
     places.history.expiration.transient_current_max_pages: 104643
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0a16
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.14.4264
     Driver Date: 8-4-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.17999)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 1
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC
     NSS Util
     3.19.2.2
     3.19.2.2
     NSS SSL
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC
     NSS S/MIME
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC
Please check the Troubleshooting information details below. Application Basics Name: Thunderbird Version: 38.6.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160211132445 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: smtp.bizmail.yahoo.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true Crash Reports Extensions Lightning, 4.0.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.6.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 25e59222-d8a1-45f1-abba-38c06b0ea61 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1456468096 places.history.expiration.transient_current_max_pages: 104643 plugin.importedState: true Graphics Adapter Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.14.4264 Driver Date: 8-4-2015 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.17999) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 1 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS Util 3.19.2.2 3.19.2.2 NSS SSL 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS S/MIME 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

I just have two more options, Do you use "unified" views? (View / Folders) Do you have Global search and indexing on? (Tools /Options / Advaced / General)

Turn them off.

Repeat delete, compacting.

You haven't told us if you manage to delete it from server.

I just have two more options, Do you use "unified" views? (View / Folders) Do you have ''Global search and indexing'' on? (Tools /Options / Advaced / General) Turn them off. Repeat delete, compacting. You haven't told us if you manage to delete it from server.

Umnikazi wombuzo

For your information I do not use "unified" views in Thunderbird.

As per your instruction I disabled the "Global search and indexing option. Also I delete unnecessary mails from server and compact the inbox, but the same problem is arising.

Please suggest.

For your information I do not use "unified" views in Thunderbird. As per your instruction I disabled the "Global search and indexing option. Also I delete unnecessary mails from server and compact the inbox, but the same problem is arising. Please suggest.
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

To summarize:

  • On server you deleted those mails and emptied the trash (they should NOT be in "All-Files" any more)
  • On your PC you deleted the INBOX and the INBOX.msf for that account in your profile, while Tbird was NOT running. (Make a copy for safety)
  • Then when T-bird was started a new INBOX was created and mails from server was downloaded
  • Despite that those sticky mails reappeared?

Correct? Then I would recheck the server.

To summarize: * On server you deleted those mails and emptied the trash (they should NOT be in "All-Files" any more) * On your PC you deleted the INBOX and the INBOX.msf for that account in your profile, while Tbird was NOT running. (Make a copy for safety) * Then when T-bird was started a '''new''' INBOX was created and mails from server was downloaded * Despite that those sticky mails reappeared? Correct? Then I would recheck the server.

Umnikazi wombuzo

I have done all the above mention procedure, but the problem is still arising with the new mail.

please suggest.

I have done all the above mention procedure, but the problem is still arising with the new mail. please suggest.
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe
....... arising with the new mail.

Does that mean your old sticky ones are gone? Or do they still get downloaded? Are new mails getting sticky?

Anything special in those mails? Check tools /error console : empty, close, check your account and and reopen. Any error that strikes you?

<blockquote> ....... arising with the '''new '''mail. </blockquote> Does that mean your old sticky ones are gone? Or do '''they''' still get downloaded? Are new mails getting sticky? Anything special in those mails? Check'' tools /error console'' : empty, close, check your account and and reopen. Any error that strikes you?

Umnikazi wombuzo

The old sticky mails are gone, but the new mails are getting sticky. If I try to delete all those sticky mails then it's not getting deleted, it will reappear within fraction of second. If I make the Thunderbird offline then I am able to delete all the sticky mails easily. Please check the below mention error report and suggest.

Timestamp: 01-Mar-16 4:19:44 PM Error: uncaught exception: 2147746065

The old sticky mails are gone, but the new mails are getting sticky. If I try to delete all those sticky mails then it's not getting deleted, it will reappear within fraction of second. If I make the Thunderbird offline then I am able to delete all the sticky mails easily. Please check the below mention error report and suggest. Timestamp: 01-Mar-16 4:19:44 PM Error: uncaught exception: 2147746065
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

Thats not an error-report I could find. Crash-reports are listed as "bp-657b8a7c-90b1-4171-a15f-dfaf........"

I will ask for some help.

Thats not an error-report I could find. Crash-reports are listed as "bp-657b8a7c-90b1-4171-a15f-dfaf........" I will ask for some help.
Matt
  • Top 10 Contributor
  • Moderator
3277 izisombululo 22612 izimpendulo
Kuphostiwe

If I understand this correctly.

You delete a mail, a few seconds later it reappears.

Is this with your Gmail accounts, yahoo accounts or both. That in not mentioned here.

If it is both, which I am assuming, I think we might be dealing with an external issue.

But first,

Right click your account and select Settings. In the Server setting for each account, check it is set to move the messages to the Trash folder in the account in question. Make sure that the folder actually exists. That is Thunderbird might be trying to mover to a deleted folder but the server has a trash folder for instance.

Do you run any sort of security software? whilst it is not common, do you have anti virus software?

If I understand this correctly. You delete a mail, a few seconds later it reappears. Is this with your Gmail accounts, yahoo accounts or both. That in not mentioned here. If it is both, which I am assuming, I think we might be dealing with an external issue. But first, Right click your account and select Settings. In the Server setting for each account, check it is set to move the messages to the Trash folder in the account in question. Make sure that the folder actually exists. That is Thunderbird might be trying to mover to a deleted folder but the server has a trash folder for instance. Do you run any sort of security software? whilst it is not common, do you have anti virus software?

Umnikazi wombuzo

I am using Yahoo account and I do not have any kind of antivirus software or security software.

I am using Yahoo account and I do not have any kind of antivirus software or security software.

Umnikazi wombuzo

Today I am again uninstalled the Thunderbird, delete the profile folder and reinstalled and reconfigure it. After that download all the mails from the server. But whenever new mails are arrived in the inbox folder and if I try delete few of the mails then again I am facing the same issue, some deleted mails reappear within fraction of second.

Please help me and give me a proper solution.

Today I am again uninstalled the Thunderbird, delete the profile folder and reinstalled and reconfigure it. After that download all the mails from the server. But whenever new mails are arrived in the inbox folder and if I try delete few of the mails then again I am facing the same issue, some deleted mails reappear within fraction of second. Please help me and give me a proper solution.

Umnikazi wombuzo

If I make the Thunderbird offline then I am able to delete all those sticky mails easily but if I make it online then I am unable to delete all those mails with a single click of the delete key. After trying to delete a single mails 7-8 times then it's got deleted.

pls help.

If I make the Thunderbird offline then I am able to delete all those sticky mails easily but if I make it online then I am unable to delete all those mails with a single click of the delete key. After trying to delete a single mails 7-8 times then it's got deleted. pls help.