Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't access mozilla add-ons

  • 7 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu Samuel

more options

When I click on find add-ons firefox keeps loading and loading and the page is never loaded. All the add-ons and plugins can't be updated because firefox cannot connect to add-on site.

When I click on find add-ons firefox keeps loading and loading and the page is never loaded. All the add-ons and plugins can't be updated because firefox cannot connect to add-on site.
Ama-screenshot ananyekiwe

All Replies (7)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

more options

The safe mode didnt solve the problem

So here is the information Programinfo


Navn: Firefox Version: 44.0.2 Build-ID: 20160210153822 Opdateringskanal: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiproces-vinduer: 0/1 (standard: false) Fejlsikret tilstand: true

Fejlrapporter for de seneste 3 døgn


Rapport-ID: bp-e7835277-0200-4ac8-a0d2-1da8b2160212 Sendt: 14 timer siden

Alle fejlrapporter

Udvidelser


Navn: Adblock Plus Version: 2.6.13 Aktiveret: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Navn: ClipConverter Version: 1.5.2 Aktiveret: false ID: clipconverter@clipconverter.cc

Navn: FootieFox Version: 2.1.26 Aktiveret: false ID: {9fb7d178-155a-4318-9173-1a8eaaea7fe4}

Navn: Greasemonkey Version: 3.6 Aktiveret: false ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Navn: The Addon Bar (restored) Version: 3.2.1-signed Aktiveret: false ID: the-addon-bar@GeekInTraining-GiT

Grafik


Adapter-beskrivelse: Intel(R) HD Graphics 4600 Adapter-beskrivelse (GPU #2): NVIDIA GeForce GT 750M Adapter-drivere: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter-drivere (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter-RAM: Unknown Adapter-RAM (GPU #2): 4095 Asynkron panorering/zoom: ingen DirectWrite aktiveret: false (10.0.10586.0) Driver-dato: 8-4-2015 Driver-dato (GPU #2): 7-13-2015 Driver-version: 10.18.15.4248 Driver-version (GPU #2): 10.18.13.5354 Enhedsidentifikation: 0x0416 Enhedsidentifikation (GPU #2): 0x0fe4 GPU #2 aktiv: false Producentidentifikation: 0x8086 Producentidentifikation (GPU #2): 0x10de Subsys-identifikation: 07811025 Subsys-identifikation (GPU #2): 07811025 Understøtter H264-afkodning i hardware: No; Hardware video decoding disabled or blacklisted Vinduer med GPU-grafikacceleration: 0/1 Basic (OMTC) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Vigtige ændrede indstillinger


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822 browser.startup.homepage: https://www.google.dk/?gws_rd=ssl browser.startup.homepage_override.buildID: 20160210153822 browser.startup.homepage_override.mstone: 44.0.2 browser.tabs.remote.disabled-for-a11y: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.2 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 44.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0416 gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4248 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0416 gfx.driver-init.driverVersion: 10.18.15.4248 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 javascript.options.strict: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1453917624 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453917633 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160210153822 media.gmp-manager.lastCheck: 1455262272 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Samuel\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\Samuel\AppData\Local\Temp/WebRTC.log network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455279228 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_bgcolor: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_bgimages: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_colorspace: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_command: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_downloadfonts: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_duplex: 1515870810 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_bottom: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_left: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_right: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_edge_top: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_evenpages: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_footercenter: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_footerleft: &PT print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_footerright: &D print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_headercenter: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_headerleft: &T print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_headerright: &U print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_in_color: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_bottom: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_left: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_right: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_margin_top: 0.5 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_oddpages: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_orientation: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_page_delay: 50 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_data: 9 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_height: 11,00 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_name: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_size_type: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_size_unit: 1 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_paper_width: 8,50 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_plex_name: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_resolution: 1515870810 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_resolution_name: print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_reversed: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_scaling: 1,00 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_shrink_to_fit: true print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_to_file: false print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_bottom: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_left: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_right: 0 print.printer_\\uprint02.unv.hb.local\HBUNV_Input_Printer_SH.print_unwriteable_margin_top: 0

more options

All the text couldnt be in one reply so here is the last:

print.printer_Brother_DCP-1510_series.print_bgcolor: false print.printer_Brother_DCP-1510_series.print_bgimages: false print.printer_Brother_DCP-1510_series.print_colorspace: print.printer_Brother_DCP-1510_series.print_command: print.printer_Brother_DCP-1510_series.print_downloadfonts: false print.printer_Brother_DCP-1510_series.print_duplex: 1515870810 print.printer_Brother_DCP-1510_series.print_edge_bottom: 0 print.printer_Brother_DCP-1510_series.print_edge_left: 0 print.printer_Brother_DCP-1510_series.print_edge_right: 0 print.printer_Brother_DCP-1510_series.print_edge_top: 0 print.printer_Brother_DCP-1510_series.print_evenpages: true print.printer_Brother_DCP-1510_series.print_footercenter: print.printer_Brother_DCP-1510_series.print_footerleft: &PT print.printer_Brother_DCP-1510_series.print_footerright: &D print.printer_Brother_DCP-1510_series.print_headercenter: print.printer_Brother_DCP-1510_series.print_headerleft: &T print.printer_Brother_DCP-1510_series.print_headerright: &U print.printer_Brother_DCP-1510_series.print_in_color: true print.printer_Brother_DCP-1510_series.print_margin_bottom: 0.5 print.printer_Brother_DCP-1510_series.print_margin_left: 0.5 print.printer_Brother_DCP-1510_series.print_margin_right: 0.5 print.printer_Brother_DCP-1510_series.print_margin_top: 0.5 print.printer_Brother_DCP-1510_series.print_oddpages: true print.printer_Brother_DCP-1510_series.print_orientation: 0 print.printer_Brother_DCP-1510_series.print_page_delay: 50 print.printer_Brother_DCP-1510_series.print_paper_data: 9 print.printer_Brother_DCP-1510_series.print_paper_height: 11,00 print.printer_Brother_DCP-1510_

more options

bp-e7835277-0200-4ac8-a0d2-1da8b2160212

Signature mozilla::plugins::AssertPluginThread

Process Type plugin Java(TM) Platform SE 8 U65

npjp2.dll = Java(TM) Plug-in

jvm.dll = Java HotSpot(TM) = Java(TM) 2 Platform Standard

This is for Sumo's Related Bugs 1222229 RESOLVED DUPLICATE crash in mozilla::plugins::AssertPluginThread

1222036 RESOLVED INVALID Firefox 42 causes Java to crash - when applet requests permission


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp

https://java.com/en/download/help/ Java Help Center


https://support.mozilla.org/en-US/kb/update-firefox-latest-version 44.0.2

more options

I already have the latest java update as you can see on the image and I have also the latest firefox update.

more options

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Starting the computer in safe mode didnt solve the problem