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How to enable automatic updates?

  • 26 uphendule
  • 9 zinale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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My Firefox won't update automatically anymore. Even if I check on Help --> About Firefox, it runs for a while and then it says it is updated. I have another FF installation on my work laptop, and it correctly picks up updates, this version on pc doesn't.

Please, I have already tried manually updating to the latest firefox a few weeks ago: I am now running version 42 here. Yet, today my work pc got updated to 43.0.2, and this one doesn't.

I would not like to completely remove FF in order not to loose my add-ons, could you please guide me to reinstate normal auto-update feature?


Isisombululo esikhethiwe

Hello everyone, I have solved it!!! Roaming through the options I found this one:


which sounded immediately good. Its value was custom, and it was:

Though it seemed legitimate to me, I tried resetting it to standard, and as soon as I did, FF started downloading updates!!!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (20)

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Hi, please see - Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox, and look at the Update tab.

That should work, but if you still have a problem with it, try Firefox Safe Mode to see if it goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".


If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

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Hello Scribe,

I have checked the update tab, and it is exactly as it is showed in the help page. I can not test the other suggestion because meanwhile I have updated manually once again and I am now on par, HOWEVER:

- In the update tab I suppose I should be able to see the update history clicking the pushbutton; I did, but there was no history (and now I am on FF 43.0.2, so at least I have updated manually once). - If I restart in safe mode, and look for update history, again I do not see any update

I don't know if this can mean that the issue is in the "core" and not on any extension?

Also: if I download FF 42 or older version and re-install on top of FF 43, will it downgrade? I ask because I would like to help testing my issue. Please let me know if downgrading is suitable and might help. Otherwise I am afraid I will be stuck with this problem at next FF update.


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Hello again. I did. I went back to FF 42.0.

I tried checking for updates both starting in normal mode and re-starting in safe mode. It never finds any update. It seems it's not a problem of add-ons

Could you please help?

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could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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If you have trouble with an upgrade, use this link;

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Philipp here they are:

Informazioni di base

Nome: Firefox Versione: 42.0 ID build: 20151029151421 Canale di aggiornamento: release User agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Finestre multiprocesso: 0/1 (predefinito: false) Modalità provvisoria: false

Segnalazioni di arresto anomalo degli ultimi 3 giorni

Tutte le segnalazioni di arresto anomalo (incluse 2 in attesa nell’intervallo di tempo indicato)

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Nome: Adblock Plus Versione: 2.7 Attiva: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Nome: Better Gmail 2 Versione: 1.2.1-signed Attiva: true ID:

Nome: DownThemAll! Versione: Attiva: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Nome: Garmin Communicator Versione: Attiva: true ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Nome: Greasemonkey Versione: 3.6 Attiva: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Nome: ReloadEvery Versione: Attiva: true ID: {888d99e7-e8b5-46a3-851e-1ec45da1e644}

Nome: Save Session Versione: Attiva: true ID:

Nome: SQLite Manager Versione: Attiva: true ID:

Nome: SwiffOut Versione: Attiva: true ID:

Nome: Troubleshooter Versione: 1.1a.1-signed Attiva: true ID:

Nome: X-notifier Versione: 3.5.18 Attiva: true ID: {37fa1426-b82d-11db-8314-0800200c9a66}


Data aggiornamento driver: 12-16-2015 Descrizione scheda grafica: NVIDIA GeForce GTX 970 Direct2D attivo: true DirectWrite attivo: true (6.3.9600.18123) Driver scheda grafica: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Finestre con accelerazione GPU: 1/1 Direct3D 11 (OMTC) GPU #2 attiva: false ID dispositivo: 0x13c2 ID produttore: 0x10de ID sottosistema: 00000000 Panoramica/zoom asincroni (APZ): nessuno Parametri ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 RAM scheda grafica: 4095 Rendering WebGL: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0) Supporto hardware per decodifica H264: true Versione driver: windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

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Preferenze importanti modificate

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 2 true true browser.history_expire_days.mirror: 180 browser.newtab.url: about:home browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 7 true browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 browser.tabs.drawInTitlebar: false browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.ipc.plugins.enabled.nphttpwatchproff.dll: false dom.max_script_run_time: 1800 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.blacklist.suggested-driver-version: 257.21 gfx.crash-guard.d3d11layers.appVersion: 43.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x13c2 gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x13c2 gfx.driver-init.driverVersion: gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1450892683 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.lastUpdate: 1447875257 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1450892677 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Marco\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\Marco\AppData\Local\Temp/WebRTC.log network.cookie.prefsMigrated: true network.http.max-persistent-connections-per-server: 4 network.predictor.cleaned-up: true places.database.lastMaintenance: 1450817530 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1301744174 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true 2 plugin.state.npctrl: 2 plugin.state.npgarmin: 2 plugin.state.npgoogleupdate: 2 plugin.state.nppxplay: 2 plugin.state.npqtplugin: 2 plugin.state.npspwrap: 0 plugin.state.npuplaypc: 0 plugin.state.npveetle: 2 plugin.state.npvlc: 2

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privacy.cpd.cache: false privacy.cpd.cookies: false privacy.cpd.extensions-dta: true privacy.cpd.formdata: false privacy.popups.showBrowserMessage: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1449309426

Preferenze importanti bloccate


GC incrementale: true


Attivato: false Impedisci accessibilità: 0

Versioni librerie

NSPR Versione minima prevista: 4.10.10 Versione in uso: 4.10.10

NSS Versione minima prevista: 3.19.4 Basic ECC Versione in uso: 3.19.4 Basic ECC

NSSSMIME Versione minima prevista: 3.19.4 Basic ECC Versione in uso: 3.19.4 Basic ECC

NSSSSL Versione minima prevista: 3.19.4 Basic ECC Versione in uso: 3.19.4 Basic ECC

NSSUTIL Versione minima prevista: 3.19.4 Versione in uso: 3.19.4

Caratteristiche sperimentali

I only removed print.printer parameters because they are a lot and do not add anything

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thank you, can you try to enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named network.http.max-persistent-connections-per-server - right-click and reset that entry to the default value.

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FredMcD said

If you have trouble with an upgrade, use this link;

Fred, that's where I downloaded the new versions. I don't want to know where to download the latest Firefox, I want Firefox to recognize when there is a new version and update itself. Apparently here it is not working

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philipp said

thank you, can you try to enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named network.http.max-persistent-connections-per-server - right-click and reset that entry to the default value.

Done, it is now 6, but nothing else changed as far as updates are concerned...

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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I am not sure I understood. I submitted all most recent crashes, and here is now how it looks:

ID segnalazione Data invio bp-7cac5058-6300-463b-b36d-1e14e2151223 24/12/2015 00.37 bp-2b92843c-108d-4e1c-a718-86aed2151223 24/12/2015 00.37 bp-6afdc65c-5d4c-4645-9074-8507c2151223 24/12/2015 00.37 bp-4dcf44f2-5acf-4fa8-8521-f04592151223 24/12/2015 00.37 bp-53b35e0b-994e-4f2a-8a4d-9020e2151223 24/12/2015 00.37 bp-1552a8d7-cfb4-4be5-adf3-e1a372151223 24/12/2015 00.37 bp-ae6ed404-74bb-412e-9b8e-d955c2151223 24/12/2015 00.37 bp-d2be4ef9-5175-4c40-9e7b-0a3132151223 24/12/2015 00.37 bp-0c9ddbd3-f4f2-4deb-8de6-520232151223 24/12/2015 00.37 bp-a7f7102f-4941-4805-aace-268e32151223 24/12/2015 00.37 bp-11c3dcde-c05d-4a44-ab51-530ac2151128 28/11/2015 09.18 bp-8c339e0e-ad0e-4d7c-85c8-f3a2c2150602 03/06/2015 01.02

I hope this is what you need

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What you need to do if Firefox is not automatically updating anymore - gHacks Tech News:

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Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 +++++++++++++++++++++++++++++++++++++++ 24/12/2015 00.37 has 10 reports for the same time.

Signature hang

Process Type plugin Shockwave Flash Version:

This is for Sumo's Related Bugs 1151794 RESOLVED DUPLICATE Win8.1 - Flash Player - [@ hang | CleanupPerAppKey ] +++++++++++++++++++++++++++++++++++ bp-8c339e0e-ad0e-4d7c-85c8-f3a2c2150602

Signature D2DDeviceContextBase

winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Attention Sumo's there are 5 related bug reports. ++++++++++++++++++++++++++++++++++++ bp-11c3dcde-c05d-4a44-ab51-530ac2151128

Signature OOM | small

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Attention Sumo's there are 25 related bug reports.

Firefox is out of date. Flash player is out of date.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista:

See if there are updates for your graphics drivers

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cor-el said

What you need to do if Firefox is not automatically updating anymore - gHacks Tech News:

Thanks, but I have already gone through all of them. FF is configured to update automatically, there is no user.js in the profile directory, and I have already tried to re-install an updated version automatically. None of this worked. :(

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FredMcD said

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: See if there are updates for your graphics drivers

I am sorry Fred, is this one that I quote your suggestion? Regarding my graphics drivers: they are constantly updated through GEForce experience, it is many months that I have this problems and I have even changed graphic card meanwhile. I don't think gfx drivers are related to this. I have checked integrity of the system, and no integrity violation has been found

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hi, i'd also recommend a clean reinstall:

  • download the full firefox setup file from
  • uninstall firefox on the machine
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\ (this is the important bit)
  • reinstall firefox
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Will this uninstall all the installed add-ons? What about the favorites?

Because if possible, I would really prefer to avoid this...

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