Hi, you are using an old version (31.0) of Firefox, which may be causing your problem. To update it, open the 3-bar menu > Help (question mark at bottom) > About Firefox. The current version is 38.0.5, which is scheduled to update on 30th June to 39.0. More here - Update Firefox to the latest release.

If that doesn't help with the crashes, and in order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Jolynn said

Whenever I open Firefox, it usually crashes after being open sometime between 10 seconds to one minute. I have tried running it in Safe Mode, refreshing it, and I've run programs to find and remove malware, but the same thing happens. What can I do to fix it?

Here are the Report IDs for the most recent crashes:

bp-52fd89d7-0376-447a-813d-dacab2150630 bp-3dca7b3a-ba7d-45be-af25-2dfe72150630 bp-99d45232-f332-4901-ab40-8d73e2150630 bp-89e1c904-c564-414b-915f-839d42150630 bp-36e833b6-f416-4a63-8499-7b6bf2150630

Hi, the crashes seem to be caused by Shockwave Flash. You could can see it by pressing Ctrl + Shift + A > Plugins. More info - Flash Plugin - Keep it up to date and troubleshoot problems.

Jolynn said

Whenever I open Firefox, it usually crashes after being open sometime between 10 seconds to one minute. I have tried running it in Safe Mode, refreshing it, and I've run programs to find and remove malware, but the same thing happens. What can I do to fix it?

bp-f2ce03f1-f1de-4d14-a0a5-7f8fa2150709 7/9/2015 3:06 PM bp-73c90d34-060c-41d9-9d08-c340b2150709 7/9/2015 2:57 PM bp-cb00e2e4-ca29-4b34-a73f-ea8342150709 7/9/2015 2:57 PM bp-ded3e02d-8de8-4cfc-921c-a3e782150709 7/9/2015 2:57 PM bp-c440afe5-b15b-489a-9701-a236f2150709 7/9/2015 2:44 PM

bp-f2ce03f1-f1de-4d14-a0a5-7f8fa2150709 7/9/2015 3:06 PM bp-73c90d34-060c-41d9-9d08-c340b2150709 7/9/2015 2:57 PM bp-cb00e2e4-ca29-4b34-a73f-ea8342150709 7/9/2015 2:57 PM bp-ded3e02d-8de8-4cfc-921c-a3e782150709 7/9/2015 2:57 PM bp-c440afe5-b15b-489a-9701-a236f2150709 7/9/2015 2:44 PM

You can check for problems with current Shockwave Flash plugin versions and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin
• disable hardware acceleration in Firefox

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting