Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't login on mozilla.org, because of weak password

more options

I found a Add-on i really like, so i wanted to write a good review. To do this, I have to be logged in. I didn't used my account for a long time, but it was there. The problem is: I got the information, that my password isn't strong enough any more and that I should change it via the password reset. But I don't get a mail to reset my password. I tried it several times.

I found a Add-on i really like, so i wanted to write a good review. To do this, I have to be logged in. I didn't used my account for a long time, but it was there. The problem is: I got the information, that my password isn't strong enough any more and that I should change it via the password reset. But I don't get a mail to reset my password. I tried it several times.

Isisombululo esikhethiwe

This was exactly the form I used. I didn't knew, that there are different users for the Add Ons and the other parts of mozilla.org, I'll ask in the other forum.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

I understand that there is some trouble to reset add on account password and that the email is never sent. The form used to try to reset this password is here:

If there is still trouble, please contact this part of the add ons forum: https://forums.mozilla.org/viewforum.php?f=20&sid=492aceacc96a6... and jorge should be able to help you out.

more options

Isisombululo Esikhethiwe

This was exactly the form I used. I didn't knew, that there are different users for the Add Ons and the other parts of mozilla.org, I'll ask in the other forum.