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Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to hear the other person's audio from WebRTC but they can hear me.

Kuphostiwe

I was trying Firefox Hello. I sent the link to my friend via IM client and he joined the conversation. He was able to hear my voice but I wasn't able to hear his voice. To confirm that the problem was not on his side, I tried it with my few other friends but to no avail. What could be the reason behind this?

I've completely tested my headphones they're all working fine. I've tried other browsers too. But the same problem. Any suggested fixes?

I was trying Firefox Hello. I sent the link to my friend via IM client and he joined the conversation. He was able to hear my voice but I wasn't able to hear his voice. To confirm that the problem was not on his side, I tried it with my few other friends but to no avail. What could be the reason behind this? I've completely tested my headphones they're all working fine. I've tried other browsers too. But the same problem. Any suggested fixes?

Eminye Imininingwane Yohlelo

Isisebenziso

  • Firefox 38.0.5
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

Izandiso

  • Firebug 2.0.9.1-signed (firebug@software.joehewitt.com)
  • HTTPS-Everywhere 5.0.4 (https-everywhere@eff.org)
  • NoScript 2.6.9.22.1-signed ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Privacy Badger Firefox 0.2.6 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Dangerous Websites Blocker 4.5.1.379 (content_blocker_663BE84DBCC949E88C7600F63CA7F098@kaspersky.com) (Akusebenzi)
  • Virtual Keyboard 4.5.1.379 (virtual_keyboard_07402848C2F6470194F131B0F3DE025E@kaspersky.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 20178086
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 1-30-2015
  • driverDate2:
  • driverVersion: 9.17.10.4101
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Standard8 35 izisombululo 193 izimpendulo
Kuphostiwe

Hi Ravika,

Please can you check you're using Firefox 37 (preferably 38) or later.

If you try one of the audio options on the page below, do you get your voice coming through on the headphones?

https://mozilla.github.io/webrtc-landing/gum_test.html

Hi Ravika, Please can you check you're using Firefox 37 (preferably 38) or later. If you try one of the audio options on the page below, do you get your voice coming through on the headphones? https://mozilla.github.io/webrtc-landing/gum_test.html