X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot send or receive email using Thunderbird, but can get it just fine on Verizon server.

Kuphostiwe

Every time Mozilla/Thunderbird does a major upgrade I have a problem with sending and receiving my email. When trying to send an email, I get the message:

"An error occurred while sending mail. The mail server responded: 5.7.1 Missing or literal domains not allowed. Please verify that your email address is correct in your Mail preferences and try again."

Using my regular email password, I am able to get my email from the Verizon server just fine. It simply will not work with Thunderbird. Every time there is a major upgrade I spend hours and hours with Verizon techs with them trying to figure out what is wrong. Yesterday was one such day and we looked at EVERYTHING and no reason could be found for the problem. The tech concluded that the problem had to be with Thunderbird and that I should re-enstall it!!!! I don't have time to reinstall it! Somehow it has been fixed before but we don't even know how.

Please HELP!!

Every time Mozilla/Thunderbird does a major upgrade I have a problem with sending and receiving my email. When trying to send an email, I get the message: "An error occurred while sending mail. The mail server responded: 5.7.1 Missing or literal domains not allowed. Please verify that your email address is correct in your Mail preferences and try again." Using my regular email password, I am able to get my email from the Verizon server just fine. It simply will not work with Thunderbird. Every time there is a major upgrade I spend hours and hours with Verizon techs with them trying to figure out what is wrong. Yesterday was one such day and we looked at EVERYTHING and no reason could be found for the problem. The tech concluded that the problem had to be with Thunderbird and that I should re-enstall it!!!! I don't have time to reinstall it! Somehow it has been fixed before but we don't even know how. Please HELP!!

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

Eminye Imininingwane

Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

Could you copy "troubleshooting information (under help) Use the "copy to clipboard"-button and paste it in here.

Could you copy "troubleshooting information (under help) Use the "copy to clipboard"-button and paste it in here.

Umnikazi wombuzo

I am not able to get the "troubleshooting information" to copy so I can put it on the clipboard. That button does not work at all, "copy to clipboard." The send it via email works but of course I can't use that.

This is going to sound crazy but where is the clipboard. I have used a computer for years but have never used the clipboard, although I have seen it.

Maybe it has been copying to clipboard but I just don't see it.

Thanks! Marcie

I am not able to get the "troubleshooting information" to copy so I can put it on the clipboard. That button does not work at all, "copy to clipboard." The send it via email works but of course I can't use that. This is going to sound crazy but where is the clipboard. I have used a computer for years but have never used the clipboard, although I have seen it. Maybe it has been copying to clipboard but I just don't see it. Thanks! Marcie
user01229325 2241 izisombululo 10216 izimpendulo
Kuphostiwe

You do not need to know where the clipboard is to use it. Just display the Troubleshooting Info from the Help menu. Press the button to Copy all to Clipboard. Then come back here and paste that into a reply window. Either right click in the window and select Paste or click inside the window and press control+v for the paste shortcut.

You do not need to know where the clipboard is to use it. Just display the Troubleshooting Info from the Help menu. Press the button to Copy all to Clipboard. Then come back here and paste that into a reply window. Either right click in the window and select Paste or click inside the window and press control+v for the paste shortcut.

Umnikazi wombuzo

Application Basics

   Name: Thunderbird
   Version: 31.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150222233048
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-5d08a162-d682-42e4-b002-98dfb2140903 (9/2/2014)
   http://crash-stats.mozilla.com/report/index/bp-06b23374-e88f-4d7c-9aab-9d4dd2131129 (11/29/2013)
 Extensions
 Important Modified Preferences
   Name: Value
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     browser.cache.disk.smart_size.first_run: false
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     font.name.monospace.el: Consolas
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 Graphics
     Adapter Description: ATI Radeon HD 4200
     Vendor ID: 0x1002
     Device ID: 0x9710
     Adapter RAM: 256
     Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.862.3.0
     Driver Date: 6-29-2011
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10
     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
Application Basics Name: Thunderbird Version: 31.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150222233048 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports http://crash-stats.mozilla.com/report/index/bp-5d08a162-d682-42e4-b002-98dfb2140903 (9/2/2014) http://crash-stats.mozilla.com/report/index/bp-06b23374-e88f-4d7c-9aab-9d4dd2131129 (11/29/2013) Extensions Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 512000 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false 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user01229325 2241 izisombululo 10216 izimpendulo
Kuphostiwe

The server settings seem OK. I would check your firewall and see if it is blocking the new version of Thunderbird. That seems to be the common problem with version 31.5. Thunderbird should be set to Allow in the firewall.

The server settings seem OK. I would check your firewall and see if it is blocking the new version of Thunderbird. That seems to be the common problem with version 31.5. Thunderbird should be set to Allow in the firewall.

Umnikazi wombuzo

Well, I must be totally ignorant!! In your very first instruction you say in the Norton Internet Security main window, click Settings.

I am not sure where the main window is but I have looked at everything and cannot find "settings" anywhere. I even searched on the Norton site, but I will go back and do it again.

Thanks!

Well, I must be totally ignorant!! In your very first instruction you say in the Norton Internet Security main window, click Settings. I am not sure where the main window is but I have looked at everything and cannot find "settings" anywhere. I even searched on the Norton site, but I will go back and do it again. Thanks!

Umnikazi wombuzo

OK, I finally was able to answer my questions above and I have found the "settings" icon BUT when I click on it, nothing happens. There is no drop down. I don't believe it is like the clipboard question, because I don't see any place I could paste it -- assuming there was something on it.

I am really, really sorry. I did sign in to Norton because I thought they might not put the information out there for someone other than the person who owns it.

I have the instructions you sent and just need your opinion on why the settings button does not work.

Thanks!

OK, I finally was able to answer my questions above and I have found the "settings" icon BUT when I click on it, nothing happens. There is no drop down. I don't believe it is like the clipboard question, because I don't see any place I could paste it -- assuming there was something on it. I am really, really sorry. I did sign in to Norton because I thought they might not put the information out there for someone other than the person who owns it. I have the instructions you sent and just need your opinion on why the settings button does not work. Thanks!
user01229325 2241 izisombululo 10216 izimpendulo
Kuphostiwe

There must be a piece of the conversation missing. I see nothing about Norton in this thread. Is Norton antivirus installed on your computer? If so to get to the firewall settings do the following. Assuming that is what you are trying to do.

Click the Start Button Select All Programs Scroll down to Norton Security Suite and click that. Click Norton Security Suite in the menu that opens Find the Settings button and click that Then click Firewall Then Program Rules Scroll down until you find Thunderbird. It is in alphabetical order. Make sure Thunderbird is set to ALLOW

There must be a piece of the conversation missing. I see nothing about Norton in this thread. Is Norton antivirus installed on your computer? If so to get to the firewall settings do the following. Assuming that is what you are trying to do. Click the Start Button Select All Programs Scroll down to Norton Security Suite and click that. Click Norton Security Suite in the menu that opens Find the Settings button and click that Then click Firewall Then Program Rules Scroll down until you find Thunderbird. It is in alphabetical order. Make sure Thunderbird is set to ALLOW

Umnikazi wombuzo

Yes, I finally realized that there are 2 of you responding and in very similar ways. The other person checked all my settings and said they are correct and that there have been some problems with Thunderbird and Norton so perhaps that is the issue. He gave me directions that are a little bit different from yours.

I do not have Norton Security Suite but Norton with Backup. I was able to follow your instructions using my Norton but then could not find Program Rules. Also, I have "Smart Firewall" if that makes any difference.

Yes, I finally realized that there are 2 of you responding and in very similar ways. The other person checked all my settings and said they are correct and that there have been some problems with Thunderbird and Norton so perhaps that is the issue. He gave me directions that are a little bit different from yours. I do not have Norton Security Suite but Norton with Backup. I was able to follow your instructions using my Norton but then could not find Program Rules. Also, I have "Smart Firewall" if that makes any difference.
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

Sorry if its confusing with 2 people answering but the only thing I did was ask for information the rest is all Airmail. Trust him he is good. Just a tip; To turn of smart firewall read this: https://support.norton.com/sp/en/us/home/current/solutions/v64908971_NIS_Retail_2012_en_us

Sorry if its confusing with 2 people answering but the only thing I did was ask for information the rest is all Airmail. Trust him he is good. Just a tip; To turn of '''smart firewall''' read this: https://support.norton.com/sp/en/us/home/current/solutions/v64908971_NIS_Retail_2012_en_us

Okulungisiwe ngu Gnospen

Umnikazi wombuzo

I am getting ready to read what you sent right now. One question, though. When I initially turn on my computer, I do get my mail and seem to be getting it most of the time. HOWEVER, nothing is able to go out. I get the message that it is "connected to smtp.verizon.net" and then it just hangs.

Do you still believe it likely is the firewall if emails come in but don't go out?

I am getting ready to read what you sent right now. One question, though. When I initially turn on my computer, I do get my mail and seem to be getting it most of the time. HOWEVER, nothing is able to go out. I get the message that it is "connected to smtp.verizon.net" and then it just hangs. Do you still believe it likely is the firewall if emails come in but don't go out?

Umnikazi wombuzo

Nothing has worked. Still have the exact same problem that started with the upgrade of Mozilla/Thunderbird. No Thunderbird email goes out at all.

Not sure what I do now except figure out how to migrate to another email system. It appears that I am not the only one who has these problems after the upgrades, but I am nowhere!

Nothing has worked. Still have the exact same problem that started with the upgrade of Mozilla/Thunderbird. No Thunderbird email goes out at all. Not sure what I do now except figure out how to migrate to another email system. It appears that I am not the only one who has these problems after the upgrades, but I am nowhere!
user01229325 2241 izisombululo 10216 izimpendulo
Kuphostiwe

Do you have a message stuck in your Outbox that will not send? If so maybe if you delete that things will go back to working.

Do you have a message stuck in your Outbox that will not send? If so maybe if you delete that things will go back to working.

Umnikazi wombuzo

No -- I just looked. One thing, the error message is slightly different: "An error occurred while sending mail. The mail server responded: 5.7.1 Missing or literal domains not allowed. Please verify that your email address is correct in your Mail preferences and try again."

Also, I don't know if this would make any difference, but in my looking around at everything, I noticed in "Troubleshoot compatibility" that it was checking compatibility with Windows XP although I don't understand why. On my previous computer, I had XP, but my current computer of over 2 years has Windows 7. Why would it say XP and how can I change it to 7?

No -- I just looked. One thing, the error message is slightly different: "An error occurred while sending mail. The mail server responded: 5.7.1 Missing or literal domains not allowed. Please verify that your email address is correct in your Mail preferences and try again." Also, I don't know if this would make any difference, but in my looking around at everything, I noticed in "Troubleshoot compatibility" that it was checking compatibility with Windows XP although I don't understand why. On my previous computer, I had XP, but my current computer of over 2 years has Windows 7. Why would it say XP and how can I change it to 7?
Gnospen 233 izisombululo 1920 izimpendulo
Kuphostiwe

Sorry to burst in: As Airmail suggested there could be a stuck mail in outbox. But that can be on Verizon, so please check that thru webmail. I know you checked your outgoing mail many times but check for extra periods or leading/trailing blanks. In addresses and in servername (smtp....) Who is your ISP (internet service provider) a few want all sent mail to go thru their servers.

XP, It is just checking if this program is old and should be run in XP-mode. If an old program was functioning on XP but not on win7 then emulating xp-mode will help the program to run.

Sorry to burst in: As Airmail suggested there could be a stuck mail in outbox. But that can be on Verizon, so please check that thru webmail. I know you checked your outgoing mail many times but check for extra periods or leading/trailing blanks. In addresses and in servername (smtp....) Who is your ISP (internet service provider) a few want all sent mail to go thru their servers. XP, It is just checking if this program is old and should be run in XP-mode. If an old program was functioning on XP but not on win7 then emulating xp-mode will help the program to run.

Okulungisiwe ngu Gnospen

user01229325 2241 izisombululo 10216 izimpendulo
Kuphostiwe

I ran across this thread where toad-hall describes how to check the smart firewall settings. https://support.mozilla.org/en-US/questions/1049859

I ran across this thread where toad-hall describes how to check the smart firewall settings. https://support.mozilla.org/en-US/questions/1049859
Matt
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3291 izisombululo 22731 izimpendulo
Kuphostiwe

this has caught people in the past with Verizon. If you have a Westell or Actiontec modem (except Actiontec GT784WG) you have to modify the firewall in it to work with current Verizon email settings. (Own goal Verizon)

If that is not you, I think the next step should be to restart Windows in safe mode and see if mail will send. There is lots of talk on this thread about firewall settings and Nortons, the easiest way to see if that is the cause is use safe mode to send a mail.

To restart the operating system in safe mode with Networking. Which loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

this has caught people in the past with Verizon. If you have a Westell or Actiontec modem (except Actiontec GT784WG) you have to modify the firewall in it to work with current Verizon email settings. (Own goal Verizon) If that is not you, I think the next step should be to restart Windows in safe mode and see if mail will send. There is lots of talk on this thread about firewall settings and Nortons, the easiest way to see if that is the cause is use safe mode to send a mail. To restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. Which loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]

Umnikazi wombuzo

Oh nooooo! Of course I have Actiontec and it is not the number shown above. There are several numbers shown so I am not sure which one it is but none of them were GT784WG. What now? I do not believe this whole thing. This is my last foray with Thunderbird!

Oh nooooo! Of course I have Actiontec and it is not the number shown above. There are several numbers shown so I am not sure which one it is but none of them were GT784WG. What now? I do not believe this whole thing. This is my last foray with Thunderbird!
user01229325 2241 izisombululo 10216 izimpendulo
Kuphostiwe

Use any email client that you want. If it is a problem with your modem, your email provider and the ports that their server use it will not matter what client you are using.

I feel sorry that you are having this issue. Maybe it is time to get some help from someone that understands the issues.

Use any email client that you want. If it is a problem with your modem, your email provider and the ports that their server use it will not matter what client you are using. I feel sorry that you are having this issue. Maybe it is time to get some help from someone that understands the issues.
Matt
  • Top 10 Contributor
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3291 izisombululo 22731 izimpendulo
Kuphostiwe

If you have an older actiontrec modem from Verizon, it has an internal firewall that Verizon set to block the ports that they subsequently chose to use for mail.

This is the Verizon page where they tell you of the issue with their modems that they supplied to their own customers. http://www.verizon.com/support/residential/internet/fiosinternet/email/setup+and+use/questionsone/124289.htm I suggest you contact Verizon and ask them about your modem and it's firewall. It may not be the issue, but it is difficult to move forward until that obvious issue is addressed one way or the other.

If you have an older actiontrec modem from Verizon, it has an internal firewall that Verizon set to block the ports that they subsequently chose to use for mail. This is the Verizon page where they tell you of the issue with their modems that they supplied to their own customers. http://www.verizon.com/support/residential/internet/fiosinternet/email/setup+and+use/questionsone/124289.htm I suggest you contact Verizon and ask them about your modem and it's firewall. It may not be the issue, but it is difficult to move forward until that obvious issue is addressed one way or the other.