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Firefox crashes

Kuphostiwe

Hi, Firefox crashes about 4 times a day. Here are the crash details: AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06221028 AdapterVendorID: 0x8086 Add-ons: showpassword%40pratikpoddar:1.7,%7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:1.2.7.0,service%40touchpdf.com:1.17,SkipScreen%40SkipScreen:0.7.2,%7B5F590AA2-1221-4113-A6F4-A4BB62414FAC%7D:0.45.8.20130519.3,%7B6e84150a-d526-41f1-a480-a67d3fed910d%7D:1.5.6,%7BF8A55C97-3DB6-4961-A81D-0DE0080E53CB%7D:1.0.7,%7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B9EB34849-81D3-4841-939D-666D522B889A%7D:1.5.7.158,LogMeInClient%40logmein.com:1.0.0.1091,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.6.1,%7B0545b830-f0aa-4d7e-8820-50a4629a56fe%7D:25.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0,officelaunch%40microsoft.com:1.0,%7B7affbfae-c4e2-4915-8c0f-00fa3ec610a1%7D:5.74.1.10244,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.3.16540.9015 AvailablePageFile: 6247395328 AvailablePhysicalMemory: 925745152 AvailableVirtualMemory: 155414528 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 82182144 BreakpadReserveSize: 41943040 BuildID: 20141125180439 CrashTime: 1418074426 EMCheckCompatibility: true Email: alan.segal@segallawoffice.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1417620982 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 06221028, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ OOMAllocationSize: 12288 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10005 StartupTime: 1418064779 SystemMemoryUsePercentage: 89 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17003790336 TotalPhysicalMemory: 8502849536 TotalVirtualMemory: 4294836224 URL: http://www.boston.com/ Vendor: Mozilla Version: 34.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Please help. Alan

Hi, Firefox crashes about 4 times a day. Here are the crash details: AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06221028 AdapterVendorID: 0x8086 Add-ons: showpassword%40pratikpoddar:1.7,%7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:1.2.7.0,service%40touchpdf.com:1.17,SkipScreen%40SkipScreen:0.7.2,%7B5F590AA2-1221-4113-A6F4-A4BB62414FAC%7D:0.45.8.20130519.3,%7B6e84150a-d526-41f1-a480-a67d3fed910d%7D:1.5.6,%7BF8A55C97-3DB6-4961-A81D-0DE0080E53CB%7D:1.0.7,%7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B9EB34849-81D3-4841-939D-666D522B889A%7D:1.5.7.158,LogMeInClient%40logmein.com:1.0.0.1091,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.6.1,%7B0545b830-f0aa-4d7e-8820-50a4629a56fe%7D:25.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0,officelaunch%40microsoft.com:1.0,%7B7affbfae-c4e2-4915-8c0f-00fa3ec610a1%7D:5.74.1.10244,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.3.16540.9015 AvailablePageFile: 6247395328 AvailablePhysicalMemory: 925745152 AvailableVirtualMemory: 155414528 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 82182144 BreakpadReserveSize: 41943040 BuildID: 20141125180439 CrashTime: 1418074426 EMCheckCompatibility: true Email: alan.segal@segallawoffice.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1417620982 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 06221028, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ OOMAllocationSize: 12288 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10005 StartupTime: 1418064779 SystemMemoryUsePercentage: 89 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17003790336 TotalPhysicalMemory: 8502849536 TotalVirtualMemory: 4294836224 URL: http://www.boston.com/ Vendor: Mozilla Version: 34.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed. Please help. Alan

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Citrix Online App Detector Plugin
  • DYMO Label Framework Plugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • LogMeIn, Inc. Remote Access Components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • PDF-XChange Viewer Netscape Gecko Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Rhapsody Player Engine Plugin
  • Shockwave Flash 15.0 r0
  • Shockwave Flash 12.0 r0
  • Shockwave Flash 11.2 r202
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • Sling Player Plug-In for Mozilla
  • 1.9.0009.1
  • Yahoo! activeX Plug-in Bridge

Isisebenziso

  • Firefox 34.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Izandiso

  • AOL Toolbar 5.74.1.10244 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1})
  • Classic Theme Restorer 1.2.6.1 (ClassicThemeRestorer@ArisT2Noia4dev)
  • ColorfulTabs 25.5 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Download Manager Tweak 1.0.7 ({F8A55C97-3DB6-4961-A81D-0DE0080E53CB})
  • Evernote Web Clipper 5.9.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • IE View 1.5.6 ({6e84150a-d526-41f1-a480-a67d3fed910d})
  • LogMeIn, Inc. Remote Access Plugin 1.0.0.1091 (LogMeInClient@logmein.com)
  • Office Launcher 1.0 (officelaunch@microsoft.com)
  • pdfit 1.17 (service@touchpdf.com)
  • Show Password 1.7 (showpassword@pratikpoddar)
  • SkipScreen 0.7.2 (SkipScreen@SkipScreen)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • SmoothWheel (AMO) 0.45.8.20130519.3 ({5F590AA2-1221-4113-A6F4-A4BB62414FAC})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Unhide Passwords 1.2.7.0 ({2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0})
  • WebSlingPlayer 1.5.7.158 ({9EB34849-81D3-4841-939D-666D522B889A})
  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com) (Akusebenzi)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}) (Akusebenzi)
  • Googlepedia 0.6.3 ({1ABADB6E-DC4B-11DA-9F70-791A9CD9513E}) (Akusebenzi)
  • LogMeIn, Inc. Rescue Technician Console 6.2.0.743 (TechnicianConsole@logmeinrescue.com) (Akusebenzi)
  • Media Converter 1.0.3 ({6e764c17-863a-450f-bdd0-6772bd5aaa18}) (Akusebenzi)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Akusebenzi)
  • PDF Viewer 1.0.277 (uriloader@pdf.js) (Akusebenzi)
  • Screengrab 0.96.3 ({02450954-cdd9-410f-b1da-db804e18c671}) (Akusebenzi)
  • Search Toolbar 1.2 (searchtoolbar@zugo.com) (Akusebenzi)
  • Show my Password 2.0 ({cd617372-6743-4ee4-bac4-fbf60f35719e}) (Akusebenzi)
  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06221028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 10.18.10.3412
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.newtab.url: http://www.aol.com/?mtmhp=hyplogusaolp00000084&tb_uuid=AA3821BBFBD0DBEEC51870D29D16486B
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439
  • browser.startup.homepage: http://boston.com/
  • browser.startup.homepage_override.buildID: 20141125180439
  • browser.startup.homepage_override.mstone: 34.0
  • browser.tabs.drawInTitlebar: False
  • browser.urlbar.autocomplete.enabled: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?SSPV=&ctid=CT3311834&SearchSource=2&CUI=UN24176686097212332&UM=2&q=
  • keyword.url: http://search.conduit.com/ResultsExt.aspx?SSPV=&ctid=CT3311834&SearchSource=2&CUI=UN24176686097212332&UM=2&q=
  • media.gmp-gmpopenh264.lastUpdate: 1414862032
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418048970
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.maxrequests: 8
  • network.http.request.max-start-delay: 0
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1418048924
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.nppdf: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416585392

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

hello alan, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello alan, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
FredMcD
  • Top 10 Contributor
4259 izisombululo 59636 izimpendulo
Kuphostiwe

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.9 Adobe PDF Plug-In For Firefox and Netscape 11.0.01

Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.2 r202

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v15.0.0. 239 http://get.adobe.com/flashplayer/ Shockwave Director v12.1.4.154 http://get.adobe.com/shockwave/

Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 11.0.9 Adobe PDF Plug-In For Firefox and Netscape 11.0.01 Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.2 r202 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v15.0.0. 239 http://get.adobe.com/flashplayer/''' Shockwave Director '''v12.1.4.154 http://get.adobe.com/shockwave/'''
FredMcD
  • Top 10 Contributor
4259 izisombululo 59636 izimpendulo
Kuphostiwe

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' -------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.