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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to sign in for Firefox sync(when i try to sign in it saying that unexpected error)

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This morning when i opened firefox i noticed that i lost all my saved passwords.When i tried to sign in with my sync account it simpliy says that unexpected error.

Isisombululo esikhethiwe

Hi, Usually when there is an unexpected error, logging out of the account on the computer with the issue and then signing back in will resolve this issue. Please try this:

  1. Open up the Firefox Menu and click on Options
  2. Open Sync and remove account
  3. Close and open Firefox
  4. Repeat 1 and sign back in.

Does this resolve the error?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

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Isisombululo Esikhethiwe

Hi, Usually when there is an unexpected error, logging out of the account on the computer with the issue and then signing back in will resolve this issue. Please try this:

  1. Open up the Firefox Menu and click on Options
  2. Open Sync and remove account
  3. Close and open Firefox
  4. Repeat 1 and sign back in.

Does this resolve the error?

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Tried that. No go. Same unexpected error issue.

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Do you mean that you do not see passwords in the Password Manager?

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Try to start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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No, tools/options/sync no go unexpected error