Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I cannot get into my bigmail page using firefox

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu the-edmeister

Majillaroo
Majillaroo
more options

I have a pro account with MailBigFile Pro but Firefox won't connect me to it. I can get into the account using another browser so I know I have the details for the account correct.

I have a pro account with MailBigFile Pro but Firefox won't connect me to it. I can get into the account using another browser so I know I have the details for the account correct.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!