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Issue occurred on September 6:When I was running a game and updated my graphics card driver, Firefox was running in the background. My PC went completely black and became unresponsive, so I had to force‑restart the computer.

After rebooting, Firefox reverted to a brand‑new fresh‑install state. All my browser settings, login status, local profiles, browsing sessions, hundreds of open tabs and my categorized tab groups disappeared, only the welcome startup guide showed up.

I logged into my Mozilla account on my Android Firefox device. Some browsing history was synced back. However, synced history cannot restore the original tab session back‑forward page history, nor my manually sorted tab groups. All browser preferences, theme and language settings are also lost.

I originally had 4 separate local Firefox profiles on this Windows computer, isolated from each other for different work purposes. Only one profile was logged‑in to my Mozilla account and could partially sync data. The other three local profiles are completely gone. Those extra local profiles were NOT signed into any Mozilla account and were never synced to cloud storage.

In my Mozilla account’s connected devices list, there are two entries both belonging to this same computer: “MARSHAKK” and “Firefox by Administrator on MARSHAKK”, which correspond to my Firefox instance before and after the crash.

I cannot understand the community help articles about session recovery, and I’m unable to locate or restore my old local Firefox profiles and lost tab sessions by myself. Please give me assistance.

Somehow I got signed out of my account (no idea how). I've reset the password using the account recovery key. You sent a new recovery key but I seem to have lost that before I could save it.

Hi, I recently had to restart my computer and made sure that Firefox settings were 'open previous tabs on startup' before I shut down Firefox. I had about 30 tabs open, which were important and that I could not bookmark separately in time.

After the restart, I opened Firefox to be shown a screen that said 'Your Firefox has been updated'. None of the tabs showed up, so I closed and reopened Firefox, but am just shown a blank tab.

Please help, how can I restore my previous session with all the tabs?

I really need help with it.

Thanks

Cameron

My Windows 10 PC died - I was able to recover the data on the hard drive using an enclosure.

Bought a new PC with Windows 11 preinstalled and want to restore my configuration

Things I want restored:

Extensions with their settings (particularly Noscript /uBlock custom filters)

Bookmarks with their icons

How can I achieve this ?

I never had sync set up so that’s not an option

Can I just copy the entire account over wholesale or at least the folders containing the extension info ?

I used a temp boot of Zorin to copy my files out of the old hard drive as Windows seemed to have difficulty ‘gaining permission’ to my old profile.

I want to keep a parallel install of Linux (Mint or Zorin) - how do I transfer my settings over there ?

Lastly would running a parallel Windows 10 install help me restore my settings if nothing else works ?

Thanks

Good evening.

I leave my windows and tabs open and turn off my computer by clicking the shut down button on Windows 10. The next day I open Firefox and all my windows and tabs come back with no problem. I've been doing this for a few years and I gathered dozens of Firefox windows and hundreds of tabs. Now that I'm finally ready to organize what I've been putting off I noticed that most of these old tabs disappeared in a very weird way. When I open Firefox it still opens all windows from these past years but it loads most older windows with a single tab and these single tabs are all in the New Tab state. I'm sure that these used to be unique tabs with content in them and not New Tabs and I'm also sure that these windows had many tabs each and not just one.

The tabs have the name "New Tab" on the tabs bar and they're gray and empty, which is what I set all my new tabs to be, so they're regular New Tabs aside from the being lighter gray than a true new tab page. Refreshing and F5 have no effect. I can't go back a page or forward because the arrows are grayed out. I can't figure out what these tabs used to be by browsing my history because they've been added to the pile sporadically over the years and are mixed with other web pages, most of which I don't want to open again, so searching for all of them would be too hard. Tab groups that only contained these "New Tab'd" tabs have also disappeared and can't be found on the tab groups list menu. If I go to "View recent browsing across windows and devices" and then "Open tabs" these tabs are shown as "New Tab" and if I click the three dots menu and select "Copy link" it copies "about:blank".

Though this is not the most specific fix, I went to Firefox>Profiles>(Profile name)>sessionstore-backups and (after making a backup) deleted all files from there except for the one with the oldest modified date. I did this with Firefox closed and then I opened it and a few of my old "New Tab" windows became real windows again with multiple tabs inside. Curiously, the recovered windows and tabs were not the most recent ones that were affected by this problem and most windows are still lost in the New Tab state.

I think Firefox has been failing to restore older parts of my session but only kind of because it still recognizes the total number of windows I had but then it opens many of them with no content (a single New Tab) and no memory (arrows grayed out).

I've always updated Firefox throughout the years and I don't know when the problem started happening, it might have started months ago and I just didn't notice because I stored the tabs and didn't look at them again until now. I also noticed that windows that were in my most recent and most used desktop instance were fine while windows in my "storage" desktops were more likely to get "new tabbed", but maybe it's unrelated to desktop environments and only related to how recent windows are and most of my newer windows are in the newest desktop, but I can't know for sure because sometimes some windows move around desktops after a PC shutdown so it's impossible to know if windows are sorted between desktops 100% by age, I think it's a Windows 10 problem. Also there have been some forceful PC shutdowns over the months due to power outages, and I have removed my drive and used a different drive with a different OS a few times, always switching with the PC turned off.

Does anyone know how to get Firefox to remember my full session and find out what these fake new tabs used to be? If not, is there a way I can restore my session to a state that it was previously like months ago? I would need something more powerful than the sessionstore-backups folder because it only helps me roll back a few weeks. I have backups from the bookmarks windows (ctrl+shift+O) but I don't think they save active open tabs. Just curious, do they save browser history? It wouldn't help me in this case as I mentioned before but it's good to know.

Thanks for your help and sorry if it's overexplained.

I run normal firefox on linux. Fully up-to-date. Every time I quit the app, it reverts to a version of my profile from a month ago, and loads all the tabs I had open then, and then receives all the tabs that I sent to the device in the interim (~1 month). As I speak, it just caught the 60 or 70 tabs in this window.

I tried changing the name of my profile folder to randomstring.defaultOLD and changed one of the backups to randomstring.default. This didn't change the behavior. I'm still stuck in the loop. I saved my tabs with onetab, because firefox isn't remembering my session anymore. I thought it was something to do with updates, like it only loses its mind upon updates, but that's not true. It thinks it's updating firefox EVERY TIME, because the one time it's loading to 1 month ago it was updating, but I'm 100% sure there are no updates to firefox in my linux. It's just hallucinating.

The articles on restoring from backup are outdated. They say to use an html file. There is no html file. It's just folders for profiles, not html files. HELP!

Help! All of my bookmarks, browsing history, and profile prior to Sept 4, 2026 have been erased. Firefox instructions for restoring these prior bookmarks do not work. When I access "manage bookmarks" then the "Library", then "import & backup & restore", there is nothing listed prior to Sept 4, 2026. So there is no file to choose. Also my prior profile has been erased. My profile is completely blank altho I did NOT create a new profile nor did I access my profile in any way!!!

Also the instructions for "restore bookmarks from backup" do not work either. I desperately need that browsing history and those bookmarks. I am doing research for an art history project & those bookmarks for the last two years were stored there & seemed securely in place for the last three years. I need those bookmarks & the browsing history which included sites I used but did not necessarily cite in my research.

My bookmarks included the sole documentation I had of my research for this project for the last two years!!! When Firefox said it would continue to support Windows 10, I had no reason to believe my entire browsing history and/or my previously secure bookmarks would be erased. Help me restore those bookmarks. dona bretherick

last time my firefox crashed when i was using it and when i reopened my browser all of my history were deleted and they keep telling me that some sort of file is not able to save the bookmarks and history

Help! My bookmarks tool bar is missing & I cant recover it because your instructions for locating the menu bar don't match what your instructions display. There is NO AltGr displays a bookmark menu BUT I CANT MOVE IT TO MY TOOL BAR. There is NO selected tab, NO menu bar; NO bookmark tool displayed. I have also lost all of my downloads. This has happened in the last month; everything was fine. I am 82 years old & NOT a techie so expect better help than I have received so far during the last frustrating 2 hours of trying to follow Firefox instructions that DO NOT APPLY TO ME. Also the "add images" function @ bottom of this page won't let me send you a copy of the instructions you display to select the bookmark menu bar ... I click on the picture of the problem & nothing happens ... just dead no access to select pictures either.

I have NOT changed my internet provider; I have not changed any settings. This all happened two weeks ago. Called internet provider & they said it was Firefox issue!!! Very unhappy.

Hi! I reached out on Friday and was sent a code that expired in 5 minutes, missed the deadline and had to leave the library. I updated Firefox to 155 and can't find my bookmarks. Also found that a Microsoft update included Goggle Chrome that I uninstalled. Please advise on getting my bookmarks back thank you. I only have 30 minutes left on line. Thank you for all the work you volunteers are doing, greatly appreciated! Mark

Why cant I access "ask a question" anymore as no link appears. How do I contact someone as the community has locked the thread concerning lost bookmarks. I need those bookmarks back!

I started a new conversation because all of my bookmarks have disappeared. I have five years of important bookmarks which I assumed would be kept in bookmarks. Now only the one bookmark I made today is available. Also Alt and AltGr does not link to anything. This happened in the last month. Also the "add images" link on this link is not functional anymore; I cannot select a picture either. I have Windows 10 and my system lacks the capability to upgrade to Windows 11 even if want to. Firefox says it will continue to support Windows 10 but something must have changed in the last several weeks. dona bretherick

Help! My bookmarks tool bar is missing & I cant recover it because your instructions for locating the menu bar don't match what your instructions display. There is NO AltGr displays a bookmark menu BUT I CANT MOVE IT TO MY TOOL BAR. There is NO selected tab, NO menu bar; NO bookmark tool displayed. I have also lost all of my downloads. This has happened in the last month; everything was fine. I am 82 years old & NOT a techie so expect better help than I have received so far during the last frustrating 2 hours of trying to follow Firefox instructions that DO NOT APPLY TO ME. Also the "add images" function @ bottom of this page won't let me send you a copy of the instructions you display to select the bookmark menu bar ... I click on the picture of the problem & nothing happens ... just dead no access to select pictures either.

I have NOT changed my internet provider; I have not changed any settings. This all happened two weeks ago. Called internet provider & they said it was Firefox issue!!! Very unhappy.