Firefox 技術支援討論區

Hi, I have been wanting to switch to Firefox for a while now and I have imported all of my data from Chrome onto Firefox. All the other members of my household use Firefox on their Mac laptops and iPhones. I have only ever signed into my own account on Firefox, and in the same way I have only ever signed into my own account on Mozilla VPN, which I have used for over a year while living elsewhere and have never had a problem with this. I also have only my own Google account in the data imported from Chrome. I have no one else's information for any account on anything in my device nor, to my knowledge, do they have any account information of mine on theirs. However, sometime in the 10 or so months since I imported my Chrome data - around the same time I moved into a house with others who use Firefox - my laptop's Firefox seems to have...connected somehow, in a way atypical with normal syncing, with the other devices in my house. Occasionally, when I open Firefox on my computer, whatever tab another household member has open on their computer will open instead of a homepage. Also, a little icon pops up occasionally to tell me Firefox is "open on iPhone" when another household member is using Firefox on their iPhone. I use an Android which does not have Firefox installed, so it's not a glitch syncing with my own device. I do not know how this happened and I do not know how to stop it. There doesn't seem to be any evidence of this connection in any place I can see in the preferences window, nor can I find any way to permanently unsync my device's Firefox application from anything unless I sync something first. Any ideas? I'm not that terrible with computers lol, I swear!

Every time I restart Firefox, places.sqlite which is currently 105MBs changes to only 5MBs and a new file named places.sqlite.corrupt appears. If I open Firefox, all my history is gone. If I rename the .corrupt file to places.sqlite my history comes back. I want to know why it gets corrupted? It happens when Firefox closes and it doesn't matter if there's a power cut, closing with X , or Exit, Firefox restarts and I have to rename the places.sqlite.corrupt file again. This has been happening for almost two years now. My computer stays on 24/7 and I may restart it once every 2-3 months, but sometimes you have to restart it many times a day because of issues and it's a pain in the behind to rename the places.sqlite.corrupt every single time. Any ideas?! Could an add-on be affecting it? I don't have a lot of them. Just basic AdBlocks.

Thank you.

I've noticed that while on Wi-Fi, having Firefox open on any webpage will cause consistent ping spikes every 5 seconds, making online games unplayable.

I've tested this normally, tried disabling all extensions, and tried troubleshoot mode. Task manager does not show any changes with CPU/Memory/Disk/Network under Firefox's process when these ping spikes happen, but the issue goes away immediately every time after closing out Firefox.

The webpage and what you are doing on that webpage does not matter (like streaming YouTube), it even happens after visiting google.com. However, I'll rarely get lucky and this issue won't occur while Firefox is open.

Issue does not occur with other browsers. If there is any additional info that I should provide please let me know.

How do we contact customer service with trouble shooting issues? It is unacceptable not to have a number to call or at least a chat function to talk to a live specialist

The option to restore tabs and windows is no longer working for me. I normally have a dozen tabs I work thru every day. Yesterday when I shutdown Firefox, all those tabs were there. Today when I open Firefox it only had to single Firefox default homepage. Checking under History there is no option to restore previous tabs, and the recently closed tabs was empty.

To test, I opened an IMDB page and pinned it. I then went to Wikipedia. This gave me a pinned and unpinned tab. I shutdown Firefox via the "X" to close the window. When I restarted Firefox there was only the default homepage. Neither IMDB nor Wikipedia showed up under recently closed tabs and no option to restore the previous session was available.

I have operated Firefox this way for several years. I don't know why this behavior is no longer being supported.

Not sure what happened with my last update installation but I use Ancestry to do my family tree. It will load to the main page but will not let me get my dna matches. Please help.

I am running FF v110.0 on Windows 10 (64). This version automatically downloaded and installed without my permission (I never allow any software to automatically update) - I found out about this a week or so ago. I've also reset the update settings to what they've always been.

Anyway, since that upgrade I am getting a blue box around whatever control I click on. This occurs on most web sites. I've tried the various suggestions from years ago (troubleshoot mode, about:config 'browser.display.focus_ring_on_anything' and 'browser.display.show_focus_rings' = false). This does not occur on any other browser and didn't occur on Firefox until the latest update.

How do I get rid of this? It is very annoying with several web sites I use daily.

Thanks,

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

I recently wanted to switch to using Firefox passwords from LastPass. I imported my passwords from LastPass into Firefox Browser on my personal Laptop. I have enabled password sync, besides all other things. Yet the passwords do not seem to be syncing. I have been trying multiple things since yesterday, but nothing seems to fix the issue, like logging out and logging back in, trying to manually sync etc. This seems like a bug to me.

I wanted to start using Firefix passwords on my Android device as well, but this issue is making it difficult for me. Please look into this issue asap.

I currently use Chrome on Android & Chromebook as my main browser, but I would like to switch to using Firefox now across all my devices (linux, android, chromebook). To do this, I need to import my passwords from Chrome to Firefox, and have them sync between the Firefoxes on all of my devices, but it's not working. I have tried the following:

Method 1: I installed Chrome on my new Linux machine. Checked and made sure it had synced my passwords by logging into a website using Chrome. Then, on Firefox, I pressed alt to enable the toolbar, then File->Import from another browser. The pop-up says "No programs that contain bookmarks, history, or password data could be found."

Method 2: Chrome seems to have a feature to export the passwords to csv. So I exported the passwords from Chrome to a csv on Linux. To be thorough (because I am having trouble getting this to work), I used accounts.firefox.com to sign out the Firefox on my android phone and chromebook, then (on the phone) I deleted my browsing data, uninstalled firefox, and rebooted the phone. Back on Linux, I did about:config, then set signon.management.page.fileImport.enabled to true, then did about:logins then menu->"import from a file", selected the csv that I just exported from Chrome, and clicked Import. Import Complete, 332 logins added, 1 not added because it was missing a password. Logins successfully imported, hooray! For testing purposes, I create a unique new password entry, http://foo.com username "a" password "b". Then I go to about:preferences, make sure that syncing is on and I'm currently syncing logins and passwords, and press "sync now". Log in to my phone, install Firefox from the play store, start it up, sign in using my email and password (it says "syncing"), go to logins and passwords, click "saved logins". The only one listed is for foo.com, the fake one I created to test the syncing, but I expected to see all 333 there.

How do I get this to work?

A few versions ago, Firefox (Mac) changed behavior when clicking on a link in an outside program. Specifically, if Firefox is not running and I click a link in Outlook, Firefox opens the clicked link in a tab but also opens my homepage in a second tab. Since I'm only interested in the clicked link at this time I don't want it to open my home page, just the clicked link. This problem is exacerbated by my.yahoo.com which causes a switch from the tab containing the clicked link to the homepage tab.

How do I get Firefox to only open the link that I clicked and not my homepage in addition? This was the normal behavior until a few months ago.

Mac OS 11.7.4 Firefox 110.0.1

Thank you!

Windows 11 x64, Firefox 110.0.1. HTTPS-only mode disables. OCSP enabled. I've tried playing around with these flags, nothing works.

• security.certerrors.mitm.auto_enable_enterprise_roots
• security.certerrors.mitm.priming.enabled
• security.ssl.enable_ocsp_stapling
• security.insecure_field_warning.contextual.enabled
• security.certerrors.permanentOverride
• network.stricttransportsecurity.preloadlist
• security.enterprise_roots.enabled

Do not recommend me to click Advanced -> Accept the Risk and Continue. I want to disable the warning forever for all the hosts. For example, Chrome supports flag --ignore-certificate-errors, I need something like this.

bold textFirefox has become a HUGE memory hog, and every update makes it worse. Would it be POSSIBLE for mozilla firefox to ACTUALLY listen? Instead of ASSUMING you already know EVERYTHING, pay attention to your users.........MOZILLA FIREFOX, WILL USE UP ALL MEMORY(IDLING). There are several THOUSANDS of posts stating that mozilla firefox is a HUGE memory HOG, and of course the people of firefox can NEVER be BOTHERED to listen to the public.

  That is the problem, we are left without the slightest bit of help or service when mozilla decides to intentionally ruin our PC's. And absolutely no one will believe us when it's been stated THOUSANDS of times that mozilla firefox uses up ALL memory(on the net).
   Please do something, we the public are getting FED-UP, with a corporation that "just can't be bothered to ever help anyone". Hint: the incessant updates do more to make the users angry, than "improve a browsing experience". I'm seeing 500mgs and 12 windows forced open just to idle firefox, and this is directly after the update.  email address: jimerb6@yahoo.com. Please explain away how it's all my fault, or my computer, or the net provider, this is wildly out of control. I await the least bit of offered help or service.

bold textwhy has my browser decided that my searches should be done in the address bar. I never do searches from the address bar. please change that or tell me how to go back to searching in the search bar instead of the address bar

hello , I have win 11 laptop where Firefox is my default browser , and recently it seems that I can't play any videos on Firefox and I keep getting this error : if playback doesn't begin shortly, try restarting your device Youtube seems to be working on other browsers and I tried every single suggestion out there to fix this but nothing helped ,examples:

1. Retarting device , browser 2. updating device , browser 3.disabling hardware accleration on FF 4.checked for driver updates for my GPU 5.disabled any extensions or add-ons 6.run FF in tshoot mode 7.checked that windows media fetaure is installed

it only works when I run FF in compatibility mode /windows 8 , which is not ideal for me. can you please help ? 

Regards, Haneen

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 With Chrome everything works perfectly so I assume it's a problem from Firefox.

When I open a PDF, a MP3 or any file, the "save" option doesn't display anything. Usually it opened a dialog where I could choose the folder where I wanted to download the file, but now I have nothing.

I have only 4 extensions: - adblocker ultimate - duckduckgo privacy essentials - vuejs dev tools - zotero connector

I always had them and I never encountered any problem.

If I click on any "mailto" link the only options are Gmail or Firefox.

If I go into Settings and choose applications then content type: mailto the same options are there- nothing for Yahoo Mail.

It used to be there, now it has gone.

Using version 110.0.1

Is there any way to manually add Yahoo mail to Firefox?