I have down loaded firefox 4 and now I can not use google search it come up not responding
I down loaded firefox 4 and now when Itry using the google search it bring up the page and when iclick on one of the sites it stops responding and some time will not closedown and I have to turn off the power
Many thanks Mel
被選擇的解決方法
Please go to Windows Control Panel | Java | Update. The version you're running at the moment is out of date and may contribute to the problem.
After you update, go to Tools | Add-ons | Plugins and disable Java 1.6.0_14 which is the version you have installed at the moment.
Do you have kind of search security app installed like AVG Linkscanner for example, or do you have the Ask Toolbar installed? Please check what you have installed against this link of problematical extensions: http://kb.mozillazine.org/Problematic_extensions
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Maybe you should check system requirements
選擇的解決方法
Please go to Windows Control Panel | Java | Update. The version you're running at the moment is out of date and may contribute to the problem.
After you update, go to Tools | Add-ons | Plugins and disable Java 1.6.0_14 which is the version you have installed at the moment.
Do you have kind of search security app installed like AVG Linkscanner for example, or do you have the Ask Toolbar installed? Please check what you have installed against this link of problematical extensions: http://kb.mozillazine.org/Problematic_extensions
Thanks for that but it did not solve the problem When I went into tools the only Java tat came up was 1.6-24
由 wendyandmel 於 修改
If you click the link to more system details... (top right of your opening post), you'll see the Java version you appear to have (or had) installed.
Can you try running Firefox in Diagnose Firefox issues using Troubleshoot Mode ? If it functions properly in that configuration, then one of your add-ons is the culprit.
Thanks again if I run in safe mode allis well how do i know with is the bad one MEL
You have to choose the option "Disable All Add-ons" and then click "Make changes and restart".
Then it's just a case of enabling them one-by-one until the problem recurs. Then you know which one it is. Laborious I know, but there's no other way I'm afraid.
Hi there again. Sorry it's been so long. Ok how do I get to Disable all add-ons. As you can tell Iam not a computer Nerd Thanks Mel
Hi Mel,
To restart Firefox in Safe Mode, click the orange Firefox button, go to Help and then Restart with add-ons disabled. See screenshot.
When Firefox restarts, you'll see a menu appear. Put a tick in the box where it says "Disable All Add-ons" and then click the button at the bottom that says "Makes changes and restart".
If you need any more help, please don't hesitate to say.
Thanks a LOT. it works OK now. MEL
You're welcome.
I had the same problem today , since i downloaded internet explorer 9 now i have taken internet exploer 9 off firefox is working fine with google now