FOLDERS in my thunderbox email have disappeared how do i recover them
in Thunderbird email until last night I had folders I had set up for my old emails subdivided into subfolders for finance medical etc. I also had a folder for sent mails This morning they have disappeared and been replaced by folders INBOX drafts INBOX sent INBOX spam and INBOX Trash; all are empty. How do I recover the old folders and their contents?
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What version of Thunderbird are you using ? What server are you using ? Are you using an IMAP account? If yes: Please logon to the webmail account via a browser for that email address. Do you see all your folders, subfolders and emails ?
It would be helpful to provide the following: In Thunderbird
- Help > Troubleshooting Information
- Scroll down to the 'Mail and News Accounts' section
- copy all the data in that section and post it into this forum.
- OR take a screenshot and upload the image file.
Please upload an image file showing the Folder Pane so we can fully understand the current structure. So we can see what you can see.