Firefox keeps stopping even after I have cleared the cache and clear the storage.
Firefox keeps stopping on my Android; in fact, it won't even load. I have tried clearing the cache and clearing the storage, but that has not solved the problem. If I uninstall and reinstall Firefox, is there a way I can save my bookmarks? I don't think I am currently signed into (or registered for) Firefox Sync. I am hoping it might be possible to do that from my laptop. The bottom line is I really don't want to lose my bookmarks if at all possible. Thank you for any help/ guidance
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Hi
I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.
As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?
If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?
Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.
I hope that this helps.
This information is helpful. I checked to make sure I am on the most updated version of Android and Firefox for Android, then I cleared the cache in the Firefox app. Unfortunately, I still have the same problem. Firefox will not even load, so I can't reduce the number of tabs I have open and I don't know how to access the crash reports (since the app won't load at all). I do occasionally get a pop up window that says "Firefox keeps stopping" and gives me an option to close it or to wait. Beyond that, I have no notifications of crash reports on my screen. Perhaps my case is hopeless, but if you have any other suggestions I will be happy to try them.
I gave some incorrect information in my last post. The message I get occasionally says I can close Firefox or "Get info" (not "Wait" as I reported earlier)