Tab keeps crashing when working in our app
Good afternoon, We are the developers of a web application and are experiencing issues with the tab constantly crashing in response to a variety of actions performed inside the app. We've spent the day trying to identify and fix the bug, but I'm beginning to think that the issue may be on the Firefox browser side, and not our application. You can check out some of our crash reports (some examples below): bp-4bd3f3b6-7ef5-4915-8fe4-9696b0240207 bp-fd284c7a-a42a-4fd8-a283-d9f3f0240207 bp-9958483b-3c49-402c-8276-928e60240207 bp-7da1af1a-d6db-4533-a5d1-fe4eb0240207
I just removed Firefox from my laptop completely and installed the old version (121.0.1). With that version I could not recreate the problem at all. It did not occur even once, even though I tested all sorts of different actions and scenarios for over an hour. As soon as I updated to the current browser version 122.0.1, the problem is back and the tab keeps crashing. Any idea what might be causing this?
Thank you for your help and best wishes, Anika
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Start Firefox in Troubleshoot Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
Try to disable hardware acceleration in Firefox.
- Settings -> General -> Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close/Quit and restart Firefox after modifying the setting to apply changes.