crash of system when awakening from sleep firefox app is focus
PC goes to sleep and app running is Firefox with webpage for Facebook the focus when it is awakened my system crashes. I have spoken to Microsoft and they have checked out my PC but cannot say that what they have done will resolve the issue as the machine wakes perfectly when the web page in focus is anything else. Do not know if it is a firefox or facebook problem but a problem it certainly is. One of you or both in combination causes windows to crash in these circumstances. As Microsoft has done its thing with reguard to windows and my PC and because it only seems to happen with a combination of firefox and facebook they don't think they have a problem but it is with their development team for further investigation. You now need to investigate. I have the report problems to firefox box checked so if you need anything further please get in touch.
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.