Question

Website does not connect. Get error message "The connection was reset"

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1 有這個問題
12 次檢視
最近回覆由 jscher2000 - Support Volunteer

2 年前

10/13/21, 4:48 AM

We have a website on our internal server, "myit.usj.edu", that redirects to "https://usj.teamdynamix.com/TDClient/1899/Portal/Home/"

When typing myit.usj.edu on Google Chrome or Edge, it resolves and opens the website.

However, it does not open on Mozilla Firefox. It takes a long while and then the error appears "The connection was reset

The connection to the server was reset while the page was loading."

Please contact me. ... , HelpDesk Analyst Office of Information Technology University of Saint Joseph ServiceDesk: ...-...-.... MyIT.usj.edu Phone: ... ...-.... Email: ... @usj.edu

edited phone number and email from public and search/spam bots view as this is a community support forum and nobody here does private one on one support.

We have a website on our internal server, "myit.usj.edu", that redirects to "https://usj.teamdynamix.com/TDClient/1899/Portal/Home/" When typing myit.usj.edu on Google Chrome or Edge, it resolves and opens the website. However, it does not open on Mozilla Firefox. It takes a long while and then the error appears "The connection was reset The connection to the server was reset while the page was loading." Please contact me. ... , HelpDesk Analyst Office of Information Technology University of Saint Joseph ServiceDesk: ...-...-.... MyIT.usj.edu Phone: ... ...-.... Email: ... @usj.edu edited phone number and email from public and search/spam bots view as this is a community support forum and nobody here does private one on one support.

附加的畫面擷圖

由 James 於 October 13, 2021, 11:15:22 AM PDT 修改

Answer 1 · 2021-10-13 04:48:22

FredMcD

10/13/21, 7:53 AM

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

What do the security warning codes mean

Answer 2 · 2021-10-13 04:48:22

opriesnitz 提出問題者

10/13/21, 8:17 AM

This is affecting our university campus and off campus users; not just one computer. We do not use Avast, Kaspersky, BitDefender and ESET. Also, we can access the website from Chrome and Edge successfully but not Firefox. Oliver.