Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

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Change mozilla email for my VPN account

rnewshamsf
rnewshamsf

I was trying to sign up for Mozilla VPN.

It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc.

So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST).

I can not log into get this email. I can not access the service.

There is NO contact information nor support for this product except these community boards (worst design ever?!)

How do I get through this opaque process so I can get the service I paid for?

I was trying to sign up for Mozilla VPN. It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc. So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST). I can not log into get this email. I can not access the service. There is NO contact information nor support for this product except these community boards (worst design ever?!) How do I get through this opaque process so I can get the service I paid for?

所有回覆 (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator

Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,