搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Lost all bookmarks after Firefox/Windows update!

  • 11 回覆
  • 2 有這個問題
  • 113 次檢視
  • 最近回覆由 FredMcD

more options

Hello Community

Do hope someone can help?

Have tried all suggestions in Support area on topic: Lost/Recover Bookmarks. Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support. I've been unable to find a number.

I had a Windows update around the same time as a Firefox update, May/June, only realised all saved bookmarks prior to June 2020 have disappeared. This has never happened before.

Urgently need to find out if there's a method of retrievel or have it confirmed that all of these very important bookmarks are permanently lost.

Thank you in advance

被選擇的解決方法

Thanks FredMcD for links. I couldn't find a folder called Old Firefox, however I've been able to resolve my issue. Found all of the bookmarks with a file extension: .json. All restored. Also, thank you for the prompt reply as the support request was urgent. Much appreciated. Have a great day mate!

從原來的回覆中察看解決方案 👍 0

所有回覆 (11)

more options

Col said

Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support.

If you see a message about a phone number support, do not use it. It is FAKE !
This is the official support forum and we do not supply support by phone.

有幫助嗎?

more options

有幫助嗎?

more options

有幫助嗎?

more options

選擇的解決方法

Thanks FredMcD for links. I couldn't find a folder called Old Firefox, however I've been able to resolve my issue. Found all of the bookmarks with a file extension: .json. All restored. Also, thank you for the prompt reply as the support request was urgent. Much appreciated. Have a great day mate!

有幫助嗎?

more options

Glad to help. Safe Surfing.

有幫助嗎?

more options

This is absolute CRAP! I also lost all my bookmarks that took me YEARS to compile.......... All my personal stuff and banking info is GONE! Why do an update if all it does is cause heartache for your customers? Makes no sense to me! NONE!

I do have a new folder on my desktop that says "Old Firefox Data", but don't know what to do with it.

The only file in there is from Nov 15 2017. When I open that up, I see many more file folders....... No idea how to get my bookmarks back!!!

有幫助嗎?

more options

有幫助嗎?

more options

This is shit

All my bookmarks gone with the latest update.

WHY WHY WHY

Desktop Old Firefox Data is from 2017 - Way out of date

Not happy

It allows to import bookmarks from all the other browsers but not the previous version of firefox - how stupid

All my business links and logons gone.

Will be changing to something else

Feel like I should charge them the 2-3 hours its going to take to get all the bookmarks back

由 peterc4 於 修改

有幫助嗎?

more options

Ended up finding the backup under

C:\Users\%username%\AppData\Roaming\Mozilla\Firefox\Profiles

there were 2 folders one with the latest date ( pbrr79ry.default-release ) I assume is current the Second ( vho0uvd.default-1488068127228 ) has a folder ( bookmarkbackups ) with a current backup

Pete

有幫助嗎?

more options

Ended up finding the backup

Mine was in this directory

C:\Users\%username%\AppData\Roaming\Mozilla\Firefox\Profiles\pbrr79ry.default-release\bookmarkbackups

The profiles directory had 2 folders. One I assume is the current profile info and has latest date The second is the above folder that had backups that were up to date before the update

Pete

有幫助嗎?

more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題