Firefox keeps spinning and stalling when I try to attach a file in Gmail, requiring me to fore quit and restart. How to fix?
As far as I can tell, this only happens with Gmail on Firefox (not Gmail on othe browsers or with other sites on Firefox). I may have to abandon Firefox altogether if I can't fix this, as it happens at least twice a day.
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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). See if that allows you to attach files and report back.
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Mac: Hold the option key while starting Firefox.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
I restarted in safe mode and will test, but the response below this one says not to restart in safe mode - so I'm confused? Also, if it works in safe mode, then how do I re-integrate my browser plug-ins? Thank you!
evhenry said
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). See if that allows you to attach files and report back. If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:If Firefox is not running, you can start Firefox in Safe Mode as follows:
- Click the menu button
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
- On Mac: Hold the option key while starting Firefox.
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause. To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. When you figure out what's causing your issues, please let us know. It might help others with the same problem.
What if I've already put it into safe mode and restarted (per the other user's suggestion)? Thank you! cor-el said
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data""Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Firefox Safe Mode is not meant to be used permanently, but is meant as a troubleshooting test step to see if there is improvement or if the problem is still there in Safe Mode.
Did you already tried Safe Mode ?
Yes, I have it in safe mode and so far it hasn't crashed (it doesn't crash 100% of the time, but I tried sending 3 emails with attachments and it didn't crash). What would I need to do next?
It worked for a while in safe mode on Gmail, and then I added attachments on another site and it stalled again. Is there another fix?
cor-el said
Firefox Safe Mode is not meant to be used permanently, but is meant as a troubleshooting test step to see if there is improvement or if the problem is still there in Safe Mode. Did you already tried Safe Mode ?