when i try to access a link from thunderbird email i get error mesage saying couldn't load xpcom
when i try to access a link from Thunderbird email i get error message saying couldn't load xpcom have tried uninstalling Thunderbird and reinstalling but that did not fix it peter
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Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird
Is there any difference?
thanks christ1 tried Thunderbird in safe mode a few times but still have the problem
peter
Suggest you try this: Click on the Windows button and enter %temp% into the Run or Search field displayed. It opens a Windows Explorer window displaying the contents of the Windows Temp directory. Delete any files that have names referring to Thunderbird. Shutdown any anti-virus software you are running. Download a new copy of the full installer from https://www.mozilla.org/en-US/thunderbird/all/ Delete the directory C:\Program Files\Mozilla Thunderbird (or if running 64bit the program will be here C:\Program Files(x86)\Mozilla Thunderbird) Run the Thunderbird installer. Restart the anti-virus program.
Start Thunderbird.
did this work?
Hi toad hall i entered %temp% and there was no files referring to Thunderbird.
peter