Hello support. My firefox has been block becouse the confirmation email was returned. Please assist.
Hello support. My account has been blocked. I try to login using this same email that i use to send this query. Attached is the pic of the issue. Please assist.
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I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take:
You have received a message that your account has been locked
First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.
This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.
If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.
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