搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes

more options

Firefox crashes with Mozilla Crash Reporter appearing all the time

Crash ID: bp-81557dc4-41c8-4219-90fe-e680d2170131

Firefox crashes with Mozilla Crash Reporter appearing all the time Crash ID: bp-81557dc4-41c8-4219-90fe-e680d2170131

被選擇的解決方法

hi ronald.coutinho, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

從原來的回覆中察看解決方案 👍 1

所有回覆 (2)

more options

選擇的解決方法

hi ronald.coutinho, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

more options

Hi Phillip,

Thanks for your help in nailing the issue.

I contacted the IT dept and have updated them to make sure the endpoint websense is fully updated. The issue was with version's greater than 50.0

However was able to download older version 49 with update disabled.

Regards, Ronald Coutinho