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技術支援討論區

firefox crashes with black blank screen and blue border

已張貼

when I'm on Facebook firefox ver 49.0.1 will randomly crash with a blank black screen and a blue border, sometimes the screen flashes but stays blank. I can exit firefox using the red X in the corner of screen; I restart firefox and it starts as normal with a blank tab. I have crash reporter turned on but it never seems catch these crashes. Crash reporter did catch 1 instance of this problem and I sent the details and crash report to mozilla I still haven't gotten a reply.

I have tried: completely remove and reinstall Firefox 49.0.1 from a "fresh copy" scanned my system for viruses, adware, malware with several different scanners no problems found by any of them. reinstalled system hardware / video drivers - no change.

OS: Windows 7 Ultimate

System: Custom built in MSI mid tower all steel case. MB: ASROCK H81M-HDS w/ newest BIOS and drivers avaliable CPU: Intel Core i3 RAM: 8GB DDR3 "Ballistix" by Crucial HDD: 2 - 1TB, 3.5" sata drives ODD: 2 - DVD-RW sata drives Power Supply: 600W - ATX by Eagle

all of this seems to have started when Firefox updated to 49.0

attached image is what my screen looks like when the crash occurs

when I'm on Facebook firefox ver 49.0.1 will randomly crash with a blank black screen and a blue border, sometimes the screen flashes but stays blank. I can exit firefox using the red X in the corner of screen; I restart firefox and it starts as normal with a blank tab. I have crash reporter turned on but it never seems catch these crashes. Crash reporter did catch 1 instance of this problem and I sent the details and crash report to mozilla I still haven't gotten a reply. I have tried: completely remove and reinstall Firefox 49.0.1 from a "fresh copy" scanned my system for viruses, adware, malware with several different scanners no problems found by any of them. reinstalled system hardware / video drivers - no change. OS: Windows 7 Ultimate System: Custom built in MSI mid tower all steel case. MB: ASROCK H81M-HDS w/ newest BIOS and drivers avaliable CPU: Intel Core i3 RAM: 8GB DDR3 "Ballistix" by Crucial HDD: 2 - 1TB, 3.5" sata drives ODD: 2 - DVD-RW sata drives Power Supply: 600W - ATX by Eagle all of this seems to have started when Firefox updated to 49.0 attached image is what my screen looks like when the crash occurs

額外的系統細節

已安裝的外掛程式

  • Intel web components updater - Installs and updates the Intel web components
  • 360 Total Security
  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • GEPlugin
  • Google Update
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Plug-in for detecting Nero Kwik Media.
  • NPWLPG
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • VLC media player Web Plugin
  • Winamp Application Detector

應用程式

  • Firefox 49.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

擴充套件

  • 360 Internet Protection 5.0.0.1008 (WebProtection@360safe.com)
  • Asynchronous Plugin Rendering 1.0 (asyncrendering@mozilla.org)
  • D3D9 Acceleration Fallback 1.0 (d3d9fallback@mozilla.org)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Password Exporter 1.3.2 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492})
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04121849
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 200 ] D [ Gamma: 1800 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 8-28-2015
  • driverDate2:
  • driverVersion: 10.18.14.4280
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled via layers.allow-d3d9-fallback', u'type': u'user'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4261 個解決方法 59654 個答案

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! ------------------------ Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]
clamage45 0 個解決方法 10 個答案

有幫助的回覆

I have about the same problem with Firefox 50.0.2 on Windows 10, although it started an update or two ago. Occasionally, all open tabs and windows go blank or black. Firefox doesn't crash. If I open a new tab or window, it is also blank or black. If I shut down firefox and restart, the same pages are OK again. The failure is random, sometimes a few times in one day, sometimes not at all in one day. A URL that usually is fine will suddenly fail without warning.

I have about the same problem with Firefox 50.0.2 on Windows 10, although it started an update or two ago. Occasionally, all open tabs and windows go blank or black. Firefox doesn't crash. If I open a new tab or window, it is also blank or black. If I shut down firefox and restart, the same pages are OK again. The failure is random, sometimes a few times in one day, sometimes not at all in one day. A URL that usually is fine will suddenly fail without warning.
FredMcD
  • Top 10 Contributor
4261 個解決方法 59654 個答案

clamage45

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

If this does not help, Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

'''clamage45''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration If this does not help, Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''