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I did "refresh firefox" and lost all my bookmarks and all my history. Tried to restore from the library and get message "unable to process the backup file."

  • 2 回覆
  • 1 有這個問題
  • 8 次檢視
  • 最近回覆由 cor-el

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Well since submitting this I find I can't surf either. I can only access firefox addresses. And practically every page I visit says if I have a problem the first thing I should do is 'refresh." You have got to be kidding. Please remove that suggestion it is what got me in this mess in the first place.

Well since submitting this I find I can't surf either. I can only access firefox addresses. And practically every page I visit says if I have a problem the first thing I should do is 'refresh." You have got to be kidding. Please remove that suggestion it is what got me in this mess in the first place.

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gwynne99 said

Well since submitting this I find I can't surf either. I can only access firefox addresses. And practically every page I visit says if I have a problem the first thing I should do is 'refresh." You have got to be kidding. Please remove that suggestion it is what got me in this mess in the first place.

Update: now I can't close tabs either!

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.