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技術支援討論區

Can't open new Windows in FF on my new 2015 Macbook 12in. Only tabs. Redownloaded Firefox fr Safari, but still won't work on OX 10.10.3 Preferences won't open

已張貼

Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all of my info saved - history, bkmarks, etc - which was great. But I can only get it to open new Tabs. It will not open up a New Window from the file menu, or the shortcut.

I reinstalled another dmg of Firefox thru Safari, but now the Preferences also won't open. Nor New Windows again.

I've been using Firefox for years and don't know how to migrate all my info from FF into Safari to be able to use New Windows in that program. Please help : ) Carolyn

Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all of my info saved - history, bkmarks, etc - which was great. But I can only get it to open new Tabs. It will not open up a New Window from the file menu, or the shortcut. I reinstalled another dmg of Firefox thru Safari, but now the Preferences also won't open. Nor New Windows again. I've been using Firefox for years and don't know how to migrate all my info from FF into Safari to be able to use New Windows in that program. Please help : ) Carolyn

被選擇的解決方法

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 17.0 r0
  • Trovi Search Plugin 1_0_0
  • WebEx64 General Plugin Container Version 205

應用程式

  • Firefox 38.0.5
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/38.0.5/Darwin/en-US/

擴充套件

  • CinemaPro1.2 0.95.26 (UCSN26038272@QZGIE4403652.com)
  • FireFTP 2.0.24.1-signed ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • Kodak EasyShare Gallery Companion 2.1.1-signed (kodak-companion@mozilla.com)
  • Morning Coffee 1.38.1-signed (morningCoffee@shaneliesegang)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x161e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 2
  • webglRenderer: Intel -- Intel(R) HD Graphics 5300
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 是
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4394 個解決方法 61644 個答案

選擇的解決方法

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

提出問題者

Thank you so much Fred. It did work. One time. But when I force quit & restarted Firefox on my Macbook again - the normal way (no Option), it went back to not opening a New Window : (

I appreciate your help! carolyn

Thank you so much Fred. It did work. One time. But when I force quit & restarted Firefox on my Macbook again - the normal way (no Option), it went back to not opening a New Window : ( I appreciate your help! carolyn

提出問題者

zydeconyc said

Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all of my info saved - history, bkmarks, etc - which was great. But I can only get it to open new Tabs. It will not open up a New Window from the file menu, or the shortcut. I reinstalled another dmg of Firefox thru Safari, but now the Preferences also won't open. Nor New Windows again. I've been using Firefox for years and don't know how to migrate all my info from FF into Safari to be able to use New Windows in that program. Please help : ) Carolyn

zydeconyc said

Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all of my info saved - history, bkmarks, etc - which was great. But I can only get it to open new Tabs. It will not open up a New Window from the file menu, or the shortcut. I reinstalled another dmg of Firefox thru Safari, but now the Preferences also won't open. Nor New Windows again. I've been using Firefox for years and don't know how to migrate all my info from FF into Safari to be able to use New Windows in that program. Please help : ) Carolyn


AH I JUST DID A REFRESH STARTING IT WITH THE OPTION KEY & NOW IT SEEMS TO BE WORKING GREAT! THANKS AGAIN FRED!! : )

''zydeconyc [[#question-1065340|said]]'' <blockquote> Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all of my info saved - history, bkmarks, etc - which was great. But I can only get it to open new Tabs. It will not open up a New Window from the file menu, or the shortcut. I reinstalled another dmg of Firefox thru Safari, but now the Preferences also won't open. Nor New Windows again. I've been using Firefox for years and don't know how to migrate all my info from FF into Safari to be able to use New Windows in that program. Please help : ) Carolyn </blockquote> ''zydeconyc [[#question-1065340|said]]'' <blockquote> Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all of my info saved - history, bkmarks, etc - which was great. But I can only get it to open new Tabs. It will not open up a New Window from the file menu, or the shortcut. I reinstalled another dmg of Firefox thru Safari, but now the Preferences also won't open. Nor New Windows again. I've been using Firefox for years and don't know how to migrate all my info from FF into Safari to be able to use New Windows in that program. Please help : ) Carolyn </blockquote> AH I JUST DID A REFRESH STARTING IT WITH THE OPTION KEY & NOW IT SEEMS TO BE WORKING GREAT! THANKS AGAIN FRED!! : )
cor-el
  • Top 10 Contributor
  • Moderator
17858 個解決方法 161590 個答案

Note that your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

Note that your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file is only present if you or other software has created this file and normally it wouldn't be there. You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file if you didn't create this file yourself. *http://kb.mozillazine.org/Preferences_not_saved