Firefox crashes - asking for support

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If you still have issues with Firefox crashes after trying the steps in Troubleshoot Firefox crashes (closing or quitting unexpectedly), our support forum contributors can help.

Please have the following information ready so we can assist you:

  1. Get the Report ID of your latest crash report:
    • Open Firefox, either normally or in Firefox Safe Mode and enter about:crashes in the address bar to get a list of Submitted Crash Reports:
      aboutcrashesFx57 aboutcrashes_fx66
    • Right-clickHold down the control key while you click on the latest crash report under Report ID and choose Open Link in New Tab. The crash-stats.mozilla.com page will open with technical details about the crash. When the report is finished processing, close the report tab.
      Click View on the latest crash report. The crash-stats.mozilla.com page will open with technical details about the crash. When the report is finished processing, close the report tab.
      Note: If there is a newer crash report in the Unsubmitted Crash Reports section, you will need to click Submit before anyone can view the report.
  2. Click on this link to get help with your crash from our dedicated community of support volunteers.
  3. Provide as much information as you have about your crash, including which steps you've already tried from Troubleshoot Firefox crashes (closing or quitting unexpectedly).
  4. Copy and paste the Report ID for the latest crash (begins with bp-…) into the "Details" section and submit your question.

If you can't open Firefox at all (even in Safe Mode):

Find the text file for your latest submitted crash report using these steps:

  1. Windows Key + R to open the Run dialog.
  2. In the textbox, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
  3. Press Ok.

Crash reports are stored in ~/.mozilla/firefox/Crash Reports/submitted/

Submitted crash reports are stored in ~/Library/Application Support/Firefox/Crash Reports/submitted/

Click the Finder icon in the dock. On the menu bar, click the Go menu. Hold down the option or alt key to unhide the Library folder. When the Library folder appears, click it to open the folder. Open the "Application Support" folder, and the "Firefox" folder, followed by "Crash Reports" and finally the "submitted" folder.

Use the View menu to arrange the files by date and open the newest file.

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