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• my emails wil be changed and coded wierdly not sure if its me - or comcast or if Im hacked

  Due to the formatting and confidentiality of the information you've pasted, it cannot be parsed and displayed correctly on our forums. You will need to start a [/questions/new new…

• Wrong Info

  Rhonda, We're sorry to hear that we could not resolve your problem, and we recognize that you have asked multiple questions on our forums which received responses. Firefox is n…

• Support phone number?

  Hi sapphiremacaw, Mozilla does not offer phone or email support. We provide support here on the forums. You or your friend may post a question just like this one, and a contrib…

• need pick up at pearl and 27th library

  This is the incorrect place for this request. We cannot assist you. Sorry for the inconvenience.

• Unable to Open POP Up - Screen shot

  Please continue at [/questions/1383914]. Please do not create multiple questions for the same issue. Thanks.

• my cellphone has been hacked and put their profile on my face book and taken over my page.I can't get into my face Book page.

  Sorry to hear that you Facebook account was taken over. Please contact Facebook for additional assistance.

• Need old account either revived or deleted.

  Please post in the [/forums/contributors/ SUMO community discussions] and an administrator will help you resolve your issue. Thank you.

• firefox corrupted Geek squad reset- I updated my computer- now firefox is a mess along with other apts. Ive not been able to fix. Need to help

  See https://support.mozilla.org/en-US/questions/1332132

• Tracking a mobile device by phone number

  We are unable to assist with your request on our support forum. Sorry for the inconvenience.

• Cursor goes to address bar instead of Google search bar

  max61, please start a new question: [/questions/new]

• Trouble accessing a dozen Gmail imap accounts, only one works. Win10 on AT&T. Possible network issue.

  There is no censorship. All replies that include a link or text that resemble a link or spam is automatically held for moderation.

• Windows 10 reset kept old data but cant find local folders in Thunderbird now

  Apologies for the noise. Max W. Jamison, please continue with your questions on your existing thread: https://support.mozilla.org/questions/1323070. Thank you

• Firefox crashing constantly and incredibly unstable

  Crash reports released from spam hold.

• how do I link my cash app and get it going

  We are unable to assist with your inquiry on our support forum. Please contact cashapp for assistance.

• Chill

  As Balázs Meskó stated, we are unable to assist with your inquiry on our forum. Please contact the device manufacturer or your mobile carrier for further assistance.

• CELL PHONE

  We are unable to assist with your inquiry on our support forum. Please contact your manufacturer or mobile carrier for further assistance. Thank you

• gérer individuellement l'automatisme de connexion à l'ouverture de TDB par compte

  Veuillez consulter https://support.mozilla.org/fr/kb/obtenir-assistance-communaute et https://forums.mozfr.org/ pour obtenir de l'aide en français. Please see https://support.m…

• My email account ( [email]@planetinkusa.com) is going nuts uploading old email and new random emails and I can't stop it. About 1 every second

  Are you having issues with a Mozilla product? Thunderbird?

• Delete EMail

  See also https://support.mozilla.org/questions/1317305

• Firefox as an email program delete mail

  Post your reply here: https://support.mozilla.org/questions/1317170

• Cannot send emails

  Due to the age of this thread and the request has been solved, it will now be closed. If you require assistance, please [/questions/new start a new thread].

• After updating Mozilla Thunderbird to version 78

  Hi folks, Thanks for sharing your concern with Thunderbird. The original poster of the question has marked a solution for this thread. Thus, the question is resolved. If yo…

• Please help me i want the best security and privacy...Thank you

  Please repost a more general question at [/questions/new] stating what exactly you are looking for.You have posted a ton of links that are NSFW and are not tolerated on this forum…

• Saveis

  Hello, since you do not have an actual question, this ticket will be closed. Please open a new question if require assistance: [/questions/new]. Hola, ya que no tiene una pregu…

• Redmi 6 Battery cannot charging

  We are unable to assist with your query on our support forum. Sorry for any inconvenience.

• whatsapp on my computer required

  Please visit WhatsApp's website for options to get WhatsApp on your computer. We are unable to assist you further. Thanks.

• repair

  I am sorry, we are unable to assist you with your request on this support forum.

• how do I stop hacker had since dec. 24 th

  I'm sorry, we are unable to assist with your issue here on our support forum.

• Clone

  Apologies, this is not a Firefox support question. We are unable to assist with your query.

• Low intelligence?

  Hello, I recognize your frustration and I understand that you were working on something important while using Thunderbird. However, I am going to lock this thread due to the in…

• trojan detected

  Please continue at your original question: https://support.mozilla.org/en-US/questions/1304500

• I get a trojan detected in goldsapp in Moxilla?

  Please continue at your original question: https://support.mozilla.org/en-US/questions/1304500

• Turn on Mozilla VPN Automatically

  Please connect with the Mozilla VPN team directly. If you have an active subscription: Log into your account at https://accounts.firefox.com, click manage next to Subscript…

• WASTE OF TIME YOU SHOW ME THAT WITCH I HAD READ ON THE SCREEN. AND READ TWO TIMES BEFORE I CONTACTED YOUR HELPLESS ANSWERS

  How can we help you?

• Do I need to go through "Add a VPN connection" in Windows s10?

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• windows download loop for vpn

  Were you able to sign up for Mozilla VPN? Have you tried clearing cache and cookies? Please also try disabling any add-ons you have installed. You can also try to connect …

• Mozilla VPN

  Hi, Please see: https://blog.mozilla.org/firefox/vpns-explained https://blog.mozilla.org/blog/2020/07/15/mozilla-puts-its-trusted-stamp-on-vpn

• Mozilla VPN timeout

  Please connect with the Mozilla VPN team directly. If you have an active subscription: Log into your account at https://accounts.firefox.com, click manage next to Subscript…

• Cannot access a website on laptop

  Please connect with the Mozilla VPN team directly. If you have an active subscription: Log into your account at https://accounts.firefox.com, click manage next to Subscript…

• Mozilla VPN stuck on "waiting for sign in and subscription confirmation" on initial install

  Please connect with the Mozilla VPN team directly. If you have an active subscription: Log into your account at https://accounts.firefox.com, click manage next to Subscript…

• Mozilla VPN had been working. Now it won't open to turn it on/off.

  Please connect with the Mozilla VPN team directly. If you have an active subscription: Log into your account at https://accounts.firefox.com, click manage next to Subscript…

• Mozilla VPN doesn't open when I start my computer

  Please connect with the Mozilla VPN team directly. If you have an active subscription: Log into your account at https://accounts.firefox.com, click manage next to Subscript…

• VPN Device limit and VPN with Windows 7?

  You can connect up to 5 devices at the same time. It is not available for Windows 7. Thanks

• problem better than saying

  What is the problem with? Firefox? Firefox Private Network? Mozilla VPN?

• Got a invitation mail but the payment system did not work

  The Mozilla VPN team identified a payments issue about a week or two back and it should have since been resolved. I apologize for the inconvenience. Currently, users who are s…

• VPN Sign in loop

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Android VPN app will not stay shut down

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Mozilla vpn trouble signing up

  Can you try clearing your cache and cookies? Also, what country are you located it?

• screen mirroring with mozilla vpn

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• why being charged

  Did you sign up for Mozilla VPN? Use of Firefox is free but did you enter your credit card to pay for a Mozilla product? Check if you have an active subscription and contact…

• facebook will not work?

  What is the issue? Are you having an issue with Firefox? Mozilla VPN? Firefox Private Network?

• Why Moderated?

  Posts that include links are held for moderation. Once a moderator reviews the post, they will approve/deny it. Many of your previous posts were also held for moderation and were …

• Cannot start up Mozilla VPN

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Browser compatibility

  Please confirm you have Mozilla VPN installed on your device. If so, Mozilla VPN offers device-level protection. The Mozilla VPN can help you confirm the settings you have. If…

• Updating payment on Mozilla VPN with no ability to manage account within the account

  I'll escalate this internally. It might not be until Monday for someone from the Mozilla VPN team to reach out.

• Unable to Edit or Confirm Payment Information on 'Firefox Accounts' Page

  Thanks for reporting this and following up. I did escalate internally when I replied on the 5th and the team was aware of a payments issue with a solution being tested at that tim…

• New problem downloading files (Win10-64bit, Thunderbit 32-bit, Firefox 64-bit)

  Your posts included links and were held for moderation until a moderator could able to review and approve/deny your posts. The first 2 attempts should be visible now. add: I'll…

• Lost two-factor/account, have VPN subscription

  Thanks. We're also aware of your Reddit post. I believe someone is currently in touch with you. If not, your issue has been escalated internally, and the Mozilla VPN team will be …

• Mouse without borders

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Local network

  Hi, Are you having issues with Firefox? If so, I can move your question to the Firefox forum as you've currently posted in the Firefox Private Network forum.

• What a wondeful site

  How can we help you?

• firefox private network

  How can we help?

• Is there an estimate for the MozillaVPN launch in Europe?

  Mozilla VPN is currently available in the UK. I am unable to provide a timeline on expansion for other countries, but you can sign up and join the waitlist to be notified once it'…

• Lost two-factor/account, have VPN subscription

  Do you still have access to your old device? Is your 'old' Firefox Account still active or have you deleted it? Did you add a secondary account to the Firefox Account?

• Lost two-factor/account, have VPN subscription

  Can you explain how you lost your Firefox Account?

• Ad Block Plus

  Add-ons are available via Menu Button > Add-ons

• Lost Address Book entries but still have on LG cell phone?

  Hi, which Mozilla product are you having issues with?

• Ad Block Plus

  You can try uBlock Origin which goes beyond what an ad-blocker does.

• Network Problem

  Please contact your Internet Service Provider for further assistance.

• What has happened to the Print option in Firefox 79.0.5 for Android?

  Hi everyone, Thank you for expressing your love and disappointment. I recognize that print and Save as PDF are features you all are wanting and are missing. The OP has marked …

• Updating payment on Mozilla VPN with no ability to manage account within the account

  The usual way is to log into your account at https://accounts.firefox.com, and click manage next to Subscriptions. Please make sure you are logging in with the same account yo…

• Change payment method !!!! For my VPN [email]

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Mozilla VPN Multiple Accounts

  Mozilla VPN will use the Firefox Account you specify. If you are logged in, before you pay, it will confirm the Firefox Account you are logged in with as that is the account Mozil…

• Issues login in a different phone

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Mozilla VPN Multiple Accounts

  Hi byron_dickens, Mozilla VPN is based on per account meaning you will need to share the same email address and password. If you wish to use two separate logins, you will requi…

• "Firefox si broken".

  Please stop starting new question threads with a lack of information. Please let us know how we can help with you with Firefox.

• my machine is slow

  How can we help?

• Mozilla VPN crashes seconds after opening, cannot contact support via the application interface

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• VPN doesn't launch 100%

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Unable to Edit or Confirm Payment Information on 'Firefox Accounts' Page

  Are you logging in with the same Firefox Account (email) you used to register? Try disabling any add-ons you may have and clearing your cache and cookies.

• Trying to subscribe to Mozilla VPN, continually get error "Something went wrong. Please try again later."

  Can you try disabling any add-ons you have installed? Also, try clearing your cache and cookies. What country are you located in and what is the state/province and country asso…

• want to turn on vpn automatically when phone is turned on

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• I can’t login to use Mozilla vpn

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Can't set up account, gives me a error saying that there's a back end service request failure

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Can't update payment information for Mozilla VPN

  Due to the necessity to access customer information and for privacy protection, an admin will reach out privately to verify information and understand what the issue could be. …

• video

  Please elaborate on the issue you're facing.

• Whenever I try to buy the VPN it keeps telling me "There was a problem, please try again later". I'm in the UK trying to purhase it

  Hi, Are you using a credit card and entering the address associated with the credit card? Are you using a disposable email address? Can you try disabling add-ons and cl…

• Can't Contact Mozilla

  Thanks. I'll escalate this to the team to investigate.

• Can't Contact Mozilla

  Where are you located and what is the country associated with the credit card?

• Can't Contact Mozilla

  Can you make sure you are logging in the with the same account (email) you signed up with for Mozilla VPN?

• Can't Contact Mozilla

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• resmi farklı kaydet sorunu

  fyi, the OP's last post was held for moderation and been approved. Thanks Not: Posterin son gönderisi denetim amaçlı tutulmuş ve onaylanmıştır. Teşekkürler

• Backend service request failed message?

  If you have an active subscription, contact the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click…

• Go fund me?

  Please contact GoFundMe for further assistance. If you have a legitimate issue with a Mozilla product, start a new question: [/questions/new]

• Firefox VPN not working with Windows 10

  As you have an active subscription, please connect with the Mozilla VPN team directly: Log into your account at https://accounts.firefox.com, click manage next to Subscriptions…

• Backend service request failed message?

  Do you still have your existing Firefox Account/ Mozilla VPN account? What is the country of the address associated with the credit card? Can you also try clearing your cache …

• Mozilla VPN, payment types accepted?

  Currently, Mozilla VPN only accepts monthly payments via credit cards.

• VPN for Window versions older than Windows 10?

  No it is only for Windows 10, not earlier.

• Downloading summary pdf page

  Hi J, Just wanted to follow up again since I haven't heard from you. If I don't hear from you, I'll likely go ahead and close the bug we have on file for this in a few days. …

• No adblock extensions work on new update

  Please note that uBlock Origin is part of our [[Recommended Extensions program]]. You can compare the permissions for both extensions on addons.mozilla.org. uBlock Origin:…