Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Mozilla VPN crashes seconds after opening, cannot contact support via the application interface

  • 1 个回答
  • 1 人有此问题
  • 16 次查看
  • 最后回复者为 Andrew

SquareUnit
SquareUnit
more options

I'm unable to use mozilla VPN as it closed up / crashes a couple seconds after trying to open it. I do not reach the app startup interface, so I am not able to use the debugging tool or support from there. I reinstalled the application after uninstalling it with the windows uninstall tool. Still not working.

How may I receive assistance so I can use the product again?

I'm unable to use mozilla VPN as it closed up / crashes a couple seconds after trying to open it. I do not reach the app startup interface, so I am not able to use the debugging tool or support from there. I reinstalled the application after uninstalling it with the windows uninstall tool. Still not working. How may I receive assistance so I can use the product again?

所有回复 (1)

Andrew
Andrew
  • Moderator
more options

If you have an active subscription, contact the Mozilla VPN team directly:

Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.