Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Email contact list is 1/2 gone. I import and it's there again, then it's gone again. Contact list shows up in Explorer, but not Firefox. How to fix?

more options

My contact list is half gone, the last half of the alphabet (all letters after "J"). I "import" my contacts from the same email account and magically they are all there again. However, when I click on Inbox and then go back to the Contact list, they are half gone again. When I open Internet Explorer, all of the contacts are there.

I'm In Firefox 22.0 and use Windows 7.

How do I get my contacts to stay put??

Thanks in advance for your help.

My contact list is half gone, the last half of the alphabet (all letters after "J"). I "import" my contacts from the same email account and magically they are all there again. However, when I click on Inbox and then go back to the Contact list, they are half gone again. When I open Internet Explorer, all of the contacts are there. I'm In Firefox 22.0 and use Windows 7. How do I get my contacts to stay put?? Thanks in advance for your help.

所有回复 (2)

more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Does this problem still occur when you run Firefox in Safe Mode?

<center>Firefox Safe Mode </center>

由Wesley Branton于修改