搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Cannot delete "cookies" listed under "tools" tab even with all boxes correctly checked

  • 5 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

When I go to "Tools" and click "view cookies", a large list of cookies is displayed. No matter what I do, cannot get the cookies deleted. If I try to delete one at-a-time, it seems to work, but then the same cookie appears on the list once I click on a different cookie. I have set everything to be deleted, under the "Options" tab, when FireFox is closed, yet the cookies remain.

When I go to "Tools" and click "view cookies", a large list of cookies is displayed. No matter what I do, cannot get the cookies deleted. If I try to delete one at-a-time, it seems to work, but then the same cookie appears on the list once I click on a different cookie. I have set everything to be deleted, under the "Options" tab, when FireFox is closed, yet the cookies remain.

被采纳的解决方案

Do you have an extension like TACO (Abine) or TrackerBlock that maintains a set of OPT-OUT cookies?


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

定位到答案原位置 👍 0

所有回复 (5)

more options

Have you tried to restart Firefox?

If so, try restarting on Diagnose Firefox issues using Troubleshoot Mode. It doesn't sound normal at all.

Let us know if it works.

more options

选择的解决方案

Do you have an extension like TACO (Abine) or TrackerBlock that maintains a set of OPT-OUT cookies?


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Went right to the Trackerblock extension and thought everything was checked correctly. Your suggestion of checking the Opt-Out was right on. Once I un-checked the box for Opt-Out, I was able to delete cookies as before.

Thanks !!

more options

Started FireFox several times without improving results to delete cookies. I also tried FireFox in Safe Mode, and that did help, but where to find the problem (my time is limited due to work). I'm sure I changed something in the past 1-1/2 weeks that changed the cookie setting, but what. I'll keep searching.

Thanks

more options

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.