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Firefox set a passkey on my PayPal business account didn't give me the PIN

Firefox 密码与登录
TechHorse 已回复
e_spargo
e_spargo

Hi! I didn't set up a passkey on PayPal Business and the best that PayPal can figure, it was done by Firefox. I don't have the PIN for this passkey and I can't set-up another passkey because my account "already has a passkey". I can't change the passkey PIN because I don't know the PIN. I'd like to know:

  • Why would Firefox set up a passkey on PayPal business for me? ( I think that should be my decision, thank you very much.)
  • Given that one was "set-up" for me; where is the passkey hidden? Any clues on that?
  • Is there anyway to get Firefox to undo the passkey (or tell me the PIN) that I didn't request so I don't have to switch to Edge just to go to PayPal Business. It's ridiculous!
  • Has this happened to anyone else or has anyone heard of this.

The work around that PayPal recommended is that I go to PayPal from another browser. I always use Firefox and sort of resent having to switch browsers for this reason just for this account. From Microsoft Edge and I can go to my PayPal business account and just sign in with my password and there is no request for a passkey PIN. I'm not setting up a passkey at this point, which would only be wrong if I use Firefox to log on. So I'll stick with switching to Edge for the time being! Maybe someone can give me a clue.

PS: I tried to get a screenshot of the pop-up related to this issue that says "requested by Firefox" but I wasn't allowed to get a screenshot from there.

Hi! I didn't set up a passkey on PayPal Business and the best that PayPal can figure, it was done by Firefox. I don't have the PIN for this passkey and I can't set-up another passkey because my account "already has a passkey". I can't change the passkey PIN because I don't know the PIN. I'd like to know: * Why would Firefox set up a passkey on PayPal business for me? ( I think that should be my decision, thank you very much.) * Given that one was "set-up" for me; where is the passkey hidden? Any clues on that? * Is there anyway to get Firefox to undo the passkey (or tell me the PIN) that I didn't request so I don't have to switch to Edge just to go to PayPal Business. It's ridiculous! * Has this happened to anyone else or has anyone heard of this. The work around that PayPal recommended is that I go to PayPal from another browser. I always use Firefox and sort of resent having to switch browsers for this reason just for this account. From Microsoft Edge and I can go to my PayPal business account and just sign in with my password and there is no request for a passkey PIN. I'm not setting up a passkey at this point, which would only be wrong if I use Firefox to log on. So I'll stick with switching to Edge for the time being! Maybe someone can give me a clue. PS: I tried to get a screenshot of the pop-up related to this issue that says "requested by Firefox" but I wasn't allowed to get a screenshot from there.

所有回复 (1)

TechHorse
TechHorse

选择的解决方案

e_spargo, Firefox could not setup a passkey for a site without user action, anymore than it could decide to unilaterally change your account email address for that site. As mentioned in another post, I would suspect at this stage that you are seeing the new prompt for accessing stored passwords?

Did you look at the Firefox setting "Require device sign in to fill and manage passwords", as mentioned here: https://support.mozilla.org/en-US/questions/1579955#answer-1816049

由TechHorse于修改

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