Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Ring history videos no longer download

  • 4 个回答
  • 1 人有此问题
  • 63 次查看
  • 最后回复者为 wdponik

Just recently I cannot download and watch the history videos from Ring. It used to work on Firefox and it still works on Microsoft Edge. What changed?

Just recently I cannot download and watch the history videos from Ring. It used to work on Firefox and it still works on Microsoft Edge. What changed?

所有回复 (4)

Do you see any error messages in the Web Console (Ctrl+Shift+K)?

Does it still happen in Troubleshoot Mode?

I get the following messages in Web Console:

Uncaught (in promise) TypeError: l[n.transportId] is undefined

   NextJS 46

WebRTC: ICE failed, see about:webrtc for more details

You can visit about:webrtc in the address bar for more details of the error.

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

I refreshed my profile- did not fix the problem.