搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Amazon keeps asking if I'm a robot.

  • 7 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

Amazon keeps asking if I'm a robot. This started happening this morning when I powered up my computer and Firefox did an update. Using another browser (Microsoft Edge} works fine. I noticed that when I went on a govt website to fill out an application, it would not load. Microsoft Edge worked. I cleared the cache. What did you do? version 116.0.1

Amazon keeps asking if I'm a robot. This started happening this morning when I powered up my computer and Firefox did an update. Using another browser (Microsoft Edge} works fine. I noticed that when I went on a govt website to fill out an application, it would not load. Microsoft Edge worked. I cleared the cache. What did you do? version 116.0.1

所有回复 (7)

more options

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 Post a full browser screenshot so we can see the issue. Sounds like something is being blocked and that's why you're not human.  ;-))

more options

In safe mode everything works fine however can disable all extensions and still have the problem. What does safe mode do besides disabling extensions and add-ons?

more options

Safe Mode answer in the link i posted. see screenshot

more options

I have no issue. see screenshot

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

I've found that it is effecting other things, like trying to access Disqus.

more options

If you have the AdBlocker Ultimate extension extension then this is likely a problem with this extension as there have been several reports.

  • 1847380 - Adblocker Ultimate preventing pages from displaying correctly

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)