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Firefox 2FA will not accept 6-digit codes

  • 2 个回答
  • 0 人有此问题
  • 91 次查看
  • 最后回复者为 HBound

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I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and retrieving multiple codes each time, but all entries stated "incorrect 6 digit code" on my PC to enable 2FA. I am not sure how this is not working. Both authenticator apps identified my correct login email address associated with my Mozilla account so I know it must have something to do with whatever is happening on the back end at Mozilla for my account.

Also, I have read a few posts in the Mozilla support knowledgebase regarding this very same issue, but did not see any resolution. I would really like to have 2FA. Can someone please contact me about this?

I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and retrieving multiple codes each time, but all entries stated "incorrect 6 digit code" on my PC to enable 2FA. I am not sure how this is not working. Both authenticator apps identified my correct login email address associated with my Mozilla account so I know it must have something to do with whatever is happening on the back end at Mozilla for my account. Also, I have read a few posts in the Mozilla support knowledgebase regarding this very same issue, but did not see any resolution. I would really like to have 2FA. Can someone please contact me about this?

被采纳的解决方案

Just checking: are you sure that the clock is in sync on both devices? That's the usual culprit.

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选择的解决方案

Just checking: are you sure that the clock is in sync on both devices? That's the usual culprit.

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That was it! For some reason my PC time was not checked to auto adjust. Once I did that everything worked! Thank you!