can't send email from comcast.net account. Outgoing server (SMPT) ERROR

I can't send email from comcast.net account. Outgoing server (SMPT) ERROR. Comcast said problem with mozilla. What should password be for comcast smtp://smtp.comcast.net… (kàsi)

I can't send email from comcast.net account. Outgoing server (SMPT) ERROR. Comcast said problem with mozilla. What should password be for comcast smtp://smtp.comcast.net (smtp://smtp.comcast.net)?

Asked by John Robinson 1 wákàtí sẹ́hìn

New Solution needed:I could Send mail, but not Receive it, using KB 2024 article on Hotmail and Qauth2

I am writing to let the community know that, at least in my case, the guidance from TB 1/2024 KB article on Qauth2, [and linked Microsoft article], didn't solve the odd p… (kàsi)

I am writing to let the community know that, at least in my case, the guidance from TB 1/2024 KB article on Qauth2, [and linked Microsoft article], didn't solve the odd password behavior that began around January, 2024, between TB and my Microsoft hotmail account--which had worked perfectly with TB for maybe 10 years?

Beginning in January I typically received an error message that SMTP server login failed; please enter password. But after fixing that as per the KB article (first trying to maintain normal password, then when that wouldn't solve it, turning on 2FA, switching to Qauth2 with cookies enabled), it turned out for me that with Qauth2 and 2FA, I could send mail okay but then the Outlook.IMAP server would not connect so receiving emails stopped. Several times after this failure I tried switching back to normal password AND turn OFF 2fa in order to get Outlook.IMAP to reeive email...but then SMTP would keep requesting passwords, and every day or two i'd get a repeated request to reenter the Imap server password for receivfing also.

The only stable fix I found after weeks of livign with this and debating abandonment of TB came when I turned 2FA back on, requested an app password from my Microsoft Account, changed TB Server settings back to Normal password for SMTP and Outlook.Imap, and then entered the App password when prompted by TB for to eonnect with server for receiving and sending.

This has worked fine and apparently been stable, without new reqauests to me for passwords, for 2 days, whereas all other fixes in past couple months have not lasted longer than a day or less before TB requests again that I enter a password to connect with my hotmail account. (All through this my gmail connection via TB ahas remained flawless, thought I did get a request for a gmail app password, which I obtained and entered--just once and all has since been fine).

I don't know why several careful step by step attempts to do everything in Mozilla's Thunderbird KB and Microsoft articles suggested didn't work--for a residential Microsoft account, whether I tried to follow guideance for those experiencing SMTP problem only, or the Imap server connection generally.

My only guess about why my Win 10 desktop installation is different? I have Outlook for Android running on two or 3 different Android devices also, perhaps that complicated things?  I also used to have a mirrored account (in other words, name@hotmail.com is my main account, but I also had a 2nd "nickename" acct with the same name, set up as name@outlook. com.  

(But I removed that nicknamed acct in case it was causing any of my authentication problems; made no difference. )

Asked by Kenmp 5 àwọn wákàtí sẹ́hìn

Last reply by Kenmp 1 wákàtí sẹ́hìn

TB Ver. 115.11.1 deleted emails from inbox are not deleting or coming back to inbox

I just updated to version 115.11.1 and now if I delete a message in my unified Inbox, sometimes it deletes and quickly comes back and sometimes it just stays there and I … (kàsi)

I just updated to version 115.11.1 and now if I delete a message in my unified Inbox, sometimes it deletes and quickly comes back and sometimes it just stays there and I cannot delete again (delete is greyed out). Sometimes it does go into trash but still shows in inbox. In my server settings for that email I have the deleted email set to go to trash for that inbox. Suggestions?

I might give you more info..it seems now if I delete the message either by right clicking or top menu delete, it sends to the trash but stays in the inbox (sometimes it goes away but comes right back). If it stays in the deleted unified folder and I empty that trash folder it comes off the inbox. I have W10..and mail is from Yahoo Cox conversion that was working fine until this update today. Yahoo does seem to be much slower than Cox was so I am trying to be patient and wait but it stays in the inbox until described. The bottom taskbar icon still shows a mail in the inbox too even though it is in trash or even emptied. I have to close TB and go back or say to close window for this new mail icon to clear.

I have also discovered if i send an email from my iphone, eventually it comes into TB but if I delete it on my phone it is gone in TB but is NOT in TB trash but it does eventually show on my iPhone trash...the only way i could see this is to remove Trash from that email account in the unified section and then it shows in the regular trash for that email...seems maybe the unified folders have issues after this update ..this is getting so frustrating...and surprised there has been no response to this help question either..I checked my email here and it is correct..

Asked by OldBob2 1 ọjọ́ tó kọjá

Last reply by OldBob2 4 àwọn wákàtí sẹ́hìn

Second Gmail account issue

I installed the Thunderbird software on (2) devices to replace the Windows Mail product. On the first device (Windows 11 laptop) I was able to add all (3) personal email … (kàsi)

I installed the Thunderbird software on (2) devices to replace the Windows Mail product. On the first device (Windows 11 laptop) I was able to add all (3) personal email accounts needed (1 Spectrum and 2 Gmail). On the second computer (Windows 11 MS Surface) i was only able to install (1) Gmail account and the Spectrum account. The second Gmail account gives an error when it tries to verify the account with Google giving the error as follows.

400 that is an error. The server cannot process the request because it's malformed. It should not be retried. That's all we know.

Since the settings on both computers are the same for the account and both Gmail accounts work on one computer this doesn't make sense to me. Any suggestions would be helpful.

Asked by Steve Fender 12 àwọn wákàtí sẹ́hìn

Last reply by Steve Fender 7 àwọn wákàtí sẹ́hìn

Forwarded email body text is gray like signature not black

When I forward an email, the body text is gray just like the signature text, not black. Replies and compositions all look fine. Any idea how to correct this issue? … (kàsi)

When I forward an email, the body text is gray just like the signature text, not black. Replies and compositions all look fine. Any idea how to correct this issue?

Asked by michaelr2 7 àwọn wákàtí sẹ́hìn

Last reply by michaelr2 7 àwọn wákàtí sẹ́hìn

Startup error

On startup TB pops an error box up saying ' There is no email program associated to perform this action'. When dismissed TB continues to open normally. No other errors … (kàsi)

On startup TB pops an error box up saying ' There is no email program associated to perform this action'. When dismissed TB continues to open normally. No other errors seen during operation.

I have checked my Win 10 Control Panel Apps options. TB is the email default. MailTo, file type .eml and all other settings I can see are set to TB as well.

Asked by nick_bunting 1 ọ̀sẹ̀ tó kọjá

Last reply by nick_bunting 11 àwọn wákàtí sẹ́hìn

Slow Unified Inbox Load

Hi, I am running Thunderbird 115.10.1 (Flatpak) on Ubuntu 20.04. (no extensions except birdtray) I have 4 email addresses added to my TB, and I like to see all of them t… (kàsi)

Hi,

I am running Thunderbird 115.10.1 (Flatpak) on Ubuntu 20.04. (no extensions except birdtray) I have 4 email addresses added to my TB, and I like to see all of them together, therefore I am using Unified Folders. When I am accessing Unified Inbox, TB is very slow and basically frozen until it loads this folder (often a pop-up appears that 'TB is not responding'). it takes between 30-60 seconds to load my emails (either on start-up, or clicking on another folder, then going back to Unified Inbox). Every other folders open almost instantly. I have to admit I have a lot of emails in the Unified Inbox (~20K), however the inbox of my main email has 18K, and accessing that folder separately is instant. So any operation, other than opening Unified Inbox, is quite snappy.

This issue persists since I upgraded to v115, even when I did an OS reinstall (also tried installing apt (v115.11.0)).

I have seen this answer: https://support.mozilla.org/en-US/questions/1428374#question-reply however, nothing changed by resetting the folder.

Asked by Szilárd Molnár 12 àwọn wákàtí sẹ́hìn

Calendar invitations are not sent

I am running Thunderbird 115.11.1 on Windows 11 and no matter what I do I simply cannot send a calendar invitation. I click to create a new event, I add the email address… (kàsi)

I am running Thunderbird 115.11.1 on Windows 11 and no matter what I do I simply cannot send a calendar invitation. I click to create a new event, I add the email addresses of the attendees, I make sure to click the checkbox to send out invitations and as soon as I click Save and close nothing happens other than the addition of the event to my own calendar.

Yes, I have checked whether my email address is included in the calendar settings. Additionally, there is nothing in the Sent folder after clicking Save and close.

Asked by Ivory4080 13 àwọn wákàtí sẹ́hìn

password not accepted

I was setting up my new email account on thunderbird and I was facing some issue, so to solve the issue I set up the account without entering the password, but later when… (kàsi)

I was setting up my new email account on thunderbird and I was facing some issue, so to solve the issue I set up the account without entering the password, but later when TB is asking for the password and I am entering the password then TB is not accepting it, it is only showing that "Login to server imap.gmail.com with username 23je0520@iitism.ac.in failed".

please fix this problem.

Asked by 23je0520 19 àwọn wákàtí sẹ́hìn

Add notes to calendar event invitation

I can edit and add notes in the description of self-created calendar events. However, invitations are not editable. Is there a way around that, perhaps an extension that … (kàsi)

I can edit and add notes in the description of self-created calendar events. However, invitations are not editable. Is there a way around that, perhaps an extension that you know of? ("Tasks" are not an alternative here for me.)

Asked by shipman 21 àwọn wákàtí sẹ́hìn

My Sent messages have disappeared

In Thunderbird, the content of all my Sent emails has disappeared. When I went to my Sent folder, the sent emails were listed but when I clicked on any of the listed emai… (kàsi)

In Thunderbird, the content of all my Sent emails has disappeared. When I went to my Sent folder, the sent emails were listed but when I clicked on any of the listed emails, the body was blank. I right-clicked the Sent folder, selected Properties and then clicked Repair Folder. My Sent folder now lists messages that I sent today and yesterday and I can see the content of those emails... but none of the previous Sent emails are listed.

My email history is essential to my business. Unfortunately, I never figured out how to back up the Thunderbird file incrementally so I don't have a backup. Is there any way that I can recover my Thunderbird Sent emails?

P.S. If my Thunderbird Sent email history is unrecoverable, then I think I need to find a different email client that I can back up incrementally... or should I switch to directly using Outlook online in my Microsoft 365?

Asked by JimT 22 àwọn wákàtí sẹ́hìn

I can't send emails anymore

I've been using Thunderbird for a very long time now but I've never experienced this kind of problem: I have few outlook.com accounts set up and looks like I can't send e… (kàsi)

I've been using Thunderbird for a very long time now but I've never experienced this kind of problem: I have few outlook.com accounts set up and looks like I can't send emails from outlook.com using Thunderbird. To send a new email or respond to my emails I have to manually log in to my outlook website account or use my phone (Android). Every time I try to send or respond to email the Thunderbird I get these messages (included in the attachments): no connection to the server or it keeps asking me to put my password even though passwords has not changed. There seem to be no problem with receiving emails.

Asked by alekzaj 23 àwọn wákàtí sẹ́hìn

Emails deleted after using repair tool

I had a problem where emails from two months ago were empty meaning that when I click to open them, they contain nothing. I tried using the Repair Folder tool. Now, almos… (kàsi)

I had a problem where emails from two months ago were empty meaning that when I click to open them, they contain nothing. I tried using the Repair Folder tool. Now, almost all of the emails in my inbox have been deleted. Unfortunately, I did not back up the folder. Any way to get these back? Is this expected action when using the Repair Folder tool?

Thank you

Asked by jacqui.parker 23 àwọn wákàtí sẹ́hìn

Thunderbird constantly hangs soon after startup on Mac

Very soon after startup it begins to stutter with the spinning beachball of unresponsiveness. At first it will spin, then come back for a few seconds, then spin again. Ev… (kàsi)

Very soon after startup it begins to stutter with the spinning beachball of unresponsiveness. At first it will spin, then come back for a few seconds, then spin again. Eventually the whole app is unresponsive.

The troubleshooting steps I see on here all start with "Go to [some location in the menu]". I can't do anything with anything in Thunderbird. I can force it to quit and start it up again, that's about it.

It is also always asking me for the passwords of some of my IMAP accounts. These are big accounts, some folders have several hundred thousand emails. The Inboxes are smaller, maybe a couple hundred in total at the moment. The last configuration I was able to make put it into Unified mode.

The damn thing is that after having been useless like this ever since I installed it, last week it started to work fine. Stayed that way for several days. Eventually that failed, though, and my whole Mac ended up locked up the way the app is, I had to manually power it off.

I don't know if it writes any info about what it's doing to a log file somewhere, I am not having much luck trying to find any information here. Just other people with similar problems but no substantive replies.

Using Thunderbird on an older Mac laptop, running macOS Monterey 12.7.5.

Asked by bradbulger 1 ọjọ́ tó kọjá