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freeze when checking mail windows 8.1

Ẹyẹ àrá Troubleshooting
christ1 replied 12 àwọn ọdún sẹ́hìn
zorgan
zorgan

I have an issue when launching Mozilla Thunderbird version 24.4.0

I have disabled all addons

I`m using an SSD (Solid State Drive)

When program launches it automatically checks for new messages, when it does this the program locks up for a few seconds, not sure why it's doing this, I've tried disabling add ons but still yet it locks up when checking mail. Any ideas why it is doing this?

I have an issue when launching Mozilla Thunderbird version 24.4.0 I have disabled all addons I`m using an SSD (Solid State Drive) When program launches it automatically checks for new messages, when it does this the program locks up for a few seconds, not sure why it's doing this, I've tried disabling add ons but still yet it locks up when checking mail. Any ideas why it is doing this?

All Replies (3)

christ1
christ1
  • Olúdásí mẹ́wà Òkè
  • Níwọ̀ntúwọ̀nsì

Ọ̀nà àbáyọ Tí a Yàn

What is your anti-virus software?

zorgan
zorgan Ìbéèrè olóhun

Avast (free edition)

christ1
christ1
  • Olúdásí mẹ́wà Òkè
  • Níwọ̀ntúwọ̀nsì

Start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?