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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I have block pop-ups on but since the last update I keep getting a survey pop-up everytime I open a new tab

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I have block pop-ups on but since the last update I keep getting a survey pop-up everytime I open a new tab - and another for epic something how can I stop that annoying pop-up? Elaine Mitchell

I have block pop-ups on but since the last update I keep getting a survey pop-up everytime I open a new tab - and another for epic something how can I stop that annoying pop-up? Elaine Mitchell

All Replies (1)

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:


Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).