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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.
A ti fi pamọ́ fọ́jọ́ pípẹ́

Grandson used my computer, now Firefox wont connect, IE does but I want Firefox back, I have disabled Addons but no luck

CelieJ23 replied
CelieJ23

I am connected to net ok, this is via IE. 15yr old grandson used my computer Windows 7 this pm and now Firefox 'cannot connect'. I have tried in safe mode but no good. Could he have done something? Worked perfectly before. I have deleted History and Cookies.

I am connected to net ok, this is via IE. 15yr old grandson used my computer Windows 7 this pm and now Firefox 'cannot connect'. I have tried in safe mode but no good. Could he have done something? Worked perfectly before. I have deleted History and Cookies.

All Replies (2)

Safe mode of Firefox? (hold shift key down when opening it. Look in start-program list and try opening from there. Or just download version 8 again and go to Tools-options and reset your preferences. On general- type in site you want to open to - like- google.com/ig if you use igoogle.

Many thanks Jerry, appreciate the reply. I was just going to try this when a friend said to reset my Firewall to default settings, hey presto Firefox connected. Hope this might help someone else.