Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I cannot view YouTube videos on Firefox, but I can hear them. This only happens on Firefox (works fine on IE). How do I fix this?

  • 1 èsì
  • 14 ní àwọn ìṣòro yìí
  • 11 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

Mary1951
Mary1951

When I try to watch YouTube videos on Firefox, I just get a white screen and sound. But everything works fine if I switch to IE.

When I try to watch YouTube videos on Firefox, I just get a white screen and sound. But everything works fine if I switch to IE.

All Replies (1)

cor-el
cor-el
  • Moderator

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: