Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

edgesuite

dee3

Akamai edgesuite rejecting firefox

Akamai edgesuite rejecting firefox

All Replies (4)

They might want you to only use the latest supported versions — could you try updating your Firefox and see if that improves?

Updated and made some corrections but they are intentionally blocking privacy.

"According to the AI posted response: While users frequently vent frustrations online about "Edgesuite.net Access Denied" errors when trying to log into banking or retail portals, these blocks are an intentional, technical byproduct of cybersecurity protocols"

"Flagging Browser Outliers: If you use an outdated browser, a privacy-focused niche browser, certain VPN/browser combinations, or have a user-agent string that appears anomalous, Akamai’s automated security protocols flag your HTTP request header as "suspicious" and automatically throw a 403 Forbidden or Access Denied error."

Note that FireFox is considered an "outlier browser" because it constitutes only 3 to 4 percent of internet activity.

At issue here is that the continued action, not only by Akaimi Edgesuite as well as Cloudflare, more and more users are being forced away from Firefox. Whether this is intentional or not is mute.

I replied When a customer has an existing account, it is their right to use a chosen product such as Firefox on Linux for their own benefit. The customers already have an established relationship with their account and a proven reliability of non -transgression relationship. Regardless of intent, the limitation of the customers right constitutes a judgement against the customer without due cause. It is also, while not intentionally, a forced movement from a customer's favored product to another commercial product that deprives the customer of certain privacy considerations.

While I do not know if there is any applicable legal precedence on the use of this in commercial applications ( Lowes, Chewy, Walmart, etc. ) there is a legal foundation that requires financial institutions to allow access.

Some of the legal framework is discussed here:

"Breach of Covenant of Good Faith and Fair Dealing: Even if a bank's Terms of Service grant them broad rights to secure their network, every contract implies a covenant of good faith. A plaintiff could argue that blocking an established consumer who has zero history of transgression—and failing to provide a reasonable alternative—unreasonably deprives them of the benefit of their agreement.

Deceptive or Unfair Business Practices (UDAP): In the United States, states have "Unfair and Deceptive Acts or Practices" laws (such as California’s UCL). You could argue that marketing a banking product as "accessible anywhere, anytime" while deploying automated firewalls that block standard, open-source software like Firefox on Linux constitutes an unfair business practice.

Digital Interoperability & Essential Services: In the EU, regulations like the Digital Markets Act (DMA) are establishing precedents regarding interoperability and the right of users to choose their software ecosystems. While the US lacks a direct equivalent, a novel lawsuit could argue that digital banking has become an "essential public accommodation," and denying access based on non-standard, privacy-preserving setups amounts to arbitrary exclusion."

Anyone who has access denied to their account because of privacy settings has legal recourse.

The first step is to send a letter to their legal department by certified mail, return receipt requested. Once they have received their letter, they have a number of days to resolve the problem. After this period of time, the next step is to contact, first, your states Attorney General explaining the issue.

Note that: I am not a lawyer or a legal professional in any way. Always consult with your own attorney in regards to such matters.

Some users were successful contacting the site operators' support using keywords as "unrecognized device" and similar: support.mozilla.org/questions/1598328 to get access.

Ti ṣàtúnṣe nípa jbr

Béèrè ìbéèrè

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.