Impossible to connect to a Google account
Hello. Impossible to connect to an existing Google account. Neither to the "full" account, nor to the Contact list nor to a Calendar of an existing account. Neither to a "private" account, not to a "workspace".
When trying to connect to a Contact list, after the Oauth window and the authorisation to share data from Google accounts, the app answer "Connexion impossible" (I am a French user).
When trying to connect to Calendars, Google's window asking authorisation to share data comes back after clicking "authorise".
All Replies (6)
Make sure cookies are allowed in Thunderbird. See https://support.mozilla.org/kb/automatic-conversion-google-mail-accounts-oauth20
Thank you christ1. I carefully checked the conditions mentioned in the post. Cookies were already all allowed. The problem remains the same. I wonder whether the problem comes from the fact that I have several Google accounts. I have to choose one account before authorising.
Thank you christ1. I carefully checked the conditions mentioned in the post. Cookies were already all allowed. The problem remains the same. I wonder whether the problem comes from the fact that I have several Google accounts. I have to choose one account before authorising.
I wonder whether the problem comes from the fact that I have several Google accounts. I have to choose one account before authorising.
Multiple Gmail accounts shouldn't be a problem. Are you saying you do have a problem with one specific account only, and all others do work?
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Hello. Always same problem with Google authentication, be it a new Google email account, a connection to Google contact, or a connection to a Google agenda. I can see the Google screen (in French) asking whether I accept sharing mails, contacts ang agenda with Thunderbird. After hiting "Accept", I come back to the TB configuration screen with "authentication failed". When trying to connect to Google Agenda, I have this sequence 4 times, that is the number of agendas I try to synchronize.
Hint: my "name" has accents (in French).
Here is the "Troubleshooting information" (without last section "Accélération graphique", because of space overflow).
Paramètres de base de l’application
Nom: Thunderbird Version: 150.0 Identifiant de compilation: 20260416011526 ID de distribution:
Canal de mise à jour: release Agent utilisateur: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:150.0) Gecko/20100101 Thunderbird/150.0 Système d’exploitation: Windows_NT 10.0 26200 Thème du système d’exploitation:
Processus de lancement: Activé
Fenêtres multiprocessus: 0/0
Fenêtres Fission: 0/0
Activées par défaut
Processus distants: 7
Stratégies d’entreprise: Inactives
Clé du service de localisation de Google: Manquante
Clé de Google Safebrowsing: Manquante
Clé du service de localisation de Mozilla: Manquante
Mode sans échec: false
Taille de la mémoire (RAM): 7,7 Go
Espace disque disponible: 170 Go
Comptes courrier et groupes
account1:
INCOMING: account1, , (imap) imap.orange.fr:993, SSL, passwordCleartext
OUTGOING: , smtp.orange.fr:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.orange.fr:993, SSL, passwordCleartext
OUTGOING: , smtp.orange.fr:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
OUTGOING: , ssl0.ovh.net:465, SSL, passwordCleartext, true
Bibliothèques
Bibliothèque
État
Version minimale attendue
Version utilisée
Chemin
RNP (OpenPGP)
OK
0.18.1
0.18.1.MZLA.150.0.botan.3.8.1
C:\Program Files\Mozilla Thunderbird\rnp.dll
OTR
Échec du chargement. Le chiffrement des discussions OTR ne fonctionnera pas.
-
-
-
Paramètres de l’agenda
Mon agenda
Nom
Valeur
Nom:
Type: storage
Désactivé: false
Nom d’utilisateur:
URI:
Intervalle d’actualisation:
En lecture seule:
Supprimer les alarmes:
Cache activé:
Identité iMIP: id2
iMIP désactivé:
Compte iMIP:
Identifiant de l’organisateur:
Forcer la planification des messages:
Alarmes contextuelles prises en charge:
Alarmes sur invitation prises en charge:
Alarmes maximales par évènement:
Pièce jointe prise en charge:
Catégories maximales:
État de confidentialité pris en charge:
Priorité prise en charge: true
Évènement pris en charge:
Tâche prise en charge:
Heure locale prise en charge:
UTC/GMT pris en charge:
Programmation automatique prise en charge:
Rapports de plantage des 3 derniers jours
Processus distants
Type: Nombre
Pages « à propos » privilégiées: 1
RDD: 1
Contenu web isolé: 1
Extension: 1
GPU: 1
Utilitaire Windows Media Foundation: 1
Utilitaire Décodeur audio générique: 1
Modules complémentaires
Nom
Type
Version
Activé
Emplacement
ID
FileLink Provider for Dropbox
extension
7
true
app-profile
dropbox-cloudfile@darktrojan.net
Signal Spam
extension
4.2.9
true
app-profile
signal-spam@signal-spam.fr
Thème système — automatique
theme
1.4.2
true
app-builtin
default-theme@mozilla.org
Clair
theme
1.3.2
false
app-builtin
thunderbird-compact-light@mozilla.org
Sombre
theme
1.3.2
false
app-builtin
thunderbird-compact-dark@mozilla.org
Logiciel de sécurité
Type: Nom
Antivirus: Antivirus Microsoft Defender
Logiciel anti-espion:
Pare-feu: Pare-feu Windows
Anciennes feuilles de style utilisateur
Activées: false Feuilles de style: Aucune feuille de style trouvée
Beyond cookies, make sure not to use a VPN while authenticating. Also make sure there is no other process running on your computer listening on TCP port 80, e.g. like a local web server. To test whether something is listing on port 80, in a command/dos window: netstat -an | findstr LISTEN | findstr ":80[^0-9]"