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Many grayed out folders

  • 1 èsì
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  • Èsì tí ó kẹ́hìn lọ́wọ́ Toad-Hall

gdbarton
gdbarton
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We have about 40 people still using Thunderbird with Exchange Online. One person is seeing many empty grayed-out folders and subfolders in Thunderbird. If you try to delete them, they come back. If you try to unsubscribe the folder, it comes back. They persist from client to client, computer to computer. Logging directly into Exchange Online using OWA does not show the folders. Unchecking "Show only subscribed folders" causes them to disappear." But they still show up if you right click on the account and click Subscribe. I have already opened a case with Microsoft and they say it's a client issue and not an Exchange Online issue.

We have about 40 people still using Thunderbird with Exchange Online. One person is seeing many empty grayed-out folders and subfolders in Thunderbird. If you try to delete them, they come back. If you try to unsubscribe the folder, it comes back. They persist from client to client, computer to computer. Logging directly into Exchange Online using OWA does not show the folders. Unchecking "Show only subscribed folders" causes them to disappear." But they still show up if you right click on the account and click Subscribe. I have already opened a case with Microsoft and they say it's a client issue and not an Exchange Online issue.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Are those greyed out folders also in italics ? If yes then they are 'no-select' folders. That means they cannot contain emails but can contain other folders which do contain emails.

Sometimes this can occur if you rename a folder.

I've found something in a bug report which may be same issue as yourself. Maybe you would want to follow it OR if you have some useful information please offer it. https://bugzilla.mozilla.org/show_bug.cgi?id=1997705

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