Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can’t add my Outlook account to Thunderbird. (accounthub)

  • 7 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 146 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ david

more options

I’m using the Windows 11 version of the Thunderbird app, but when I try to add my Outlook account and enter my password, it shows “Authentication failed. Please check your username and password,” and I can’t complete the Outlook setup. I’ve tried changing my Microsoft account password and entering an app password, but neither worked.

I’m using the Windows 11 version of the Thunderbird app, but when I try to add my Outlook account and enter my password, it shows “Authentication failed. Please check your username and password,” and I can’t complete the Outlook setup. I’ve tried changing my Microsoft account password and entering an app password, but neither worked.
Ìsopọ̀ yíyà aṣàfihàn

Ti ṣàtúnṣe nípa Wayne Mery

Ọ̀nà àbáyọ tí a yàn

Check settings>general to see if your setup has checked the experimental setup option. See attached screenshot. If it is ticked, UNtick it and restart the setup process.

Ka ìdáhùn ni ìṣètò kíkà 👍 6

All Replies (7)

more options

Outlook requires OAuth authentication; app passwords no longer work for third-party mail clients, including Thunderbird. You will need to change the authentication type to "OAuth2" and then sign in to Microsoft when prompted. This support article should help as well.

Helpful?

more options

Thank you for your reply. I’m unable to register my Outlook email account itself, so I cannot change the authentication method. I tried entering my regular password instead of an app password, but it didn’t work.

Helpful?

more options

Did you click on the "Edit Configuration" button when registering the Outlook email account? You should be able to specify OAuth authentication in there. See the attached images if needed.

Helpful?

more options

When registering Outlook, before I reach the "Edit Configuration" step, it says "Authentication failed" and I am unable to set it up. The order of the attached images causes an error.

Helpful?

more options

Ọ̀nà àbáyọ Tí a Yàn

Check settings>general to see if your setup has checked the experimental setup option. See attached screenshot. If it is ticked, UNtick it and restart the setup process.

Helpful?

more options

I successfully registered it. Thank you very much!

Helpful?

more options

You are very welcome. :)

Helpful?

Béèrè ìbéèrè

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.